[RIB CostX]

Hi Ryan,

Thanks for your post.

Could you try to uninstall antivirus;
restart PC;
try to reinstall CostX and c++ prerequisite.

Please reach out to education@rib-software.com if you have further queries.

Thanks.

iTWO costX Forum Admin

[RIB CostX]

Hi there,

Thanks for posting on the student forum.

Could you please try to run the installation as an administrator? And also check if all the latest visual runtime installed from our latest update?

You may also try starting the services manually to see if it starts running.

For further queries, please contact education@rib-software.com.

Thank you for your time.

iTWO costX Forum Admin

[RIB CostX]

Hi Michael,

Thanks for posting on the forum.

I’ve emailed you directly with a potential solution. Hope this helps!

iTWO costX Forum Admin

[RIB CostX]

Hi Yu Hou,

Thanks for posting.

We’ve emailed you directly to assist with your query.

Thank you.

iTWO costX Forum Admin

[RIB CostX]

Hi there,

Thanks for posting on the iTWO costX Student Forum.

Could you please make sure your windows update is up-to-date. Also, can you click windows button, type “system information” and click to run it. In System Information dialog, click File -> Export and save it. Then send the file to education@rib-software.com for further investigation.

Thank you for your time.

iTWO costX Forum Admin

[RIB CostX]

Hi Wei Zhong,

Thanks for your inquiry.

The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall CostX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

iTWO costX Forum Admin

[RIB CostX]

Hi,

Thanks for posting on the forum.

Please could you try the following:

 

1) Ensure that all Microsoft Updates have been installed.

2) Any antivirus installed (other than Microsoft Defender) may needed to be stopped or removed (if free). Preferably, antirivus should be completely removed. Then you should uninstall your current CostX and re-apply for a new serial number (since each number can only be activated once), then install costX again.

3) Use the right click on the installer file and use “Run as Administrator” for the install.

If this still does not work, please could you provide us (education@rib-software.com) with the log files which is in path: C:\ProgramData\Exactal\Logs – be aware this is a hidden path but you can also get to it via their Windows start button => RIB =>  iTWO costX => Shortcut to Logs. This will help us to help us identify and narrow down where the problem is with a student installation of v6.9.

Thank you.

iTWO costX Student Forum

[RIB CostX]

Hi there,

Thanks for posting on the student forum.

In this case, you may need to completely uninstall the antivirus and try uninstalling and re-installing costX again. Please apply for a new serial number as each serial can only be activated once. Upon reinstalling the new costX, please try to run as administrator.

If you encounter further issues, please contact education@rib-software.com.

Thank you.

iTWO costX Forum Admin

[RIB CostX]

Hi there,

Thank you for posting on the student forum.

As each iTWO costX serial number can only be activated once, on one computer, please re-apply for a new serial number at this link – https://education.itwocostx.com/support/forum/educational-request/

Thank you.

iTWO costX Forum Admin

[RIB CostX]

Thank you Steph.

To further assist, we will need your email address. Please could you send an email to education@rib-software.com and I will be able to forward your email to our Support Team.

 

[RIB CostX]

Hi Steph,

Thank you for posting on the iTWO costX Student Forum.

Please could you try the following solutions and see if this resolves the issue? If you still encounter issues, please send an email to education@rib-software.com.

1) All Microsoft Updates have been installed.

2) Any antivirus installed (other then Microsoft Defender) may needed to be stopped or removed (if free).

3) Use the right click on the installer file and use “Run as Administrator” for the install.

Thank you.

iTWO costX Forum Admin

 

[RIB CostX]

Hi Loke,

Thanks for posting on the iTWO costX Student Forum.

Do you mind checking if the windows update below has been was installed on your device? The update below should solve the issue:

https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960

Hope this helps!

iTWO costX Forum Admin

[RIB CostX]

Hi Charlotte,

Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

To gain a better understanding of your issue, could you check and advise if there are any security applications that would be blocking access to remove the files when uninstalling?

Alternatively, can you send us (education@exactal.com) the event log details for review to get an idea of what could be causing the issue?

Thank you in advance.

CostX Forum Admin

[RIB CostX]

Hi Vivian,

Thank you for posting on the student forum.

A member of our Educational team will email you shortly regarding this issue.

Thanks.

CostX Forum Admin

[RIB CostX]

Hi Mikhail,

Thank you for posting on the forum.

Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

Furthermore, you will only be prompted to provide login credentials if you are running the “CostX Client”, instead, you should be running the “CostX (Standalone)”. Make sure you select CostX (Standalone) from the installation location to run the program.

Hope this helps! If you have further questions, please contact education@exactal.com

CostX Forum Admin

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