[RIB CostX]

Hi ,

Due to different antivirus have different UI and settings, so there can’t be a single set of steps applicable to all.

users can google this up accoring to their Antivirus and set exceptions for the below folders-

C:\Program Files\Exactal\

Regards,

iTWO costX Forum Admin

[RIB CostX]

hi ,

 

By default, all licenses are set to expire on the 30th June for institutes based in the Northern hemisphere. The year of expiration is relative to the when you submitted the application.

For example, if you are based in the Northern hemisphere and you applied for a license in December 2023 or June 2024, in both cases your license will expire 30th June 2024. When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/assuming that you are still enrolled as a student. .

Regards,

RIB CostX Forum Admin

[RIB CostX]

Hi Kirk,

Kindly please send your application email address and the educational student license serial number to costx.education@rib-software.com

Regards,

RIB CostX Forum Admin

[RIB CostX]

Hi,

Kindly please send an deactivate request to  costx.education@rib-software.com .

Regards,

iTWO costX Forum Admin

[RIB CostX]

Thanks for your post.

We’ve sent through the license detail.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi ,

Thank you for your post.

In this case, you will need to either add the RIB program folder to the AV exclusions list, disable the AV scan and run RIB CostX® installer again to repair RIB CostX® services.

If the problem still exist, you are suggested to contact your IT assistant to gain access.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi ,

Thank you for your post.

Please kindly note that we have responded to your same inquiry from the email.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi ,

Thank you for your post.

Please kindly note that we have responded to your same inquiry from the email.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Ashiq,

Please note that the solutions for the below issue already listed to our Student FAQs here.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Please refer to our Student FAQs here for the solution to your error message.

Student FAQ

Regards,

iTWO costX Forum Admin

[RIB CostX]

By default, all licenses are set to expire on the 30th DEC for institutes based in the Southern hemisphere. The year of expiration is relative to the when you submitted the application.

For example, if you are based in the Southern hemisphere and you applied for a license in December 2023 or April 2024, in both cases your license will expire 30th DEC 2024. When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/ assuming that you are still enrolled as a student.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Thanks for your email.
We’ve passed your issue onto our IT Support team and will get back to you shortly.

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Jazmyn,

Kindy please search “When I run RIB CostX® I get the error message “The following services that RIB CostX® requires are not running:”” in the student FAQ.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Alek,

It seems like you are using the device from the campus, please contact the campus IT administrator for assistance.

Regards,

iTWO costX Forum Admin

 

[RIB CostX]

Hi Akram,

An Educational term is classified as until 30th June for Northern Hemisphere students, or 31st December for Southern Hemisphere students. You may also find this reminder listed on top of the page of “apply for a license”.

Regards,

iTWO costX Forum Admin

 

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