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RIB CostXModerator
By default, all licenses are set to expire on the 30th DEC for institutes based in the Southern hemisphere. The year of expiration is relative to the when you submitted the application.
For example, if you are based in the Southern hemisphere and you applied for a license in December 2023 or April 2024, in both cases your license will expire 30th DEC 2024. When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/ assuming that you are still enrolled as a student.
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iTWO costX Forum Admin
1 Dec 2023 at 12:03 pm (GMT+0000+0) in reply to: could I install the version 7.0 instead of 7.1 I purchased #13944RIB CostXModeratorThanks for your email.
We’ve passed your issue onto our IT Support team and will get back to you shortly.Thanks for your patience.
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iTWO costX Forum Admin
RIB CostXModeratorHi Jazmyn,
Kindy please search “When I run RIB CostX® I get the error message “The following services that RIB CostX® requires are not running:”” in the student FAQ.
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iTWO costX Forum Admin
RIB CostXModeratorHi Alek,
It seems like you are using the device from the campus, please contact the campus IT administrator for assistance.
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iTWO costX Forum Admin
RIB CostXModeratorHi Akram,
An Educational term is classified as until 30th June for Northern Hemisphere students, or 31st December for Southern Hemisphere students. You may also find this reminder listed on top of the page of “apply for a license”.
Regards,
iTWO costX Forum Admin
RIB CostXModeratorHi JODIE,
Please refer to
I installed iTWO costX® but I’m getting an error message: “Educational restriction failed (Requested non-educational, license requested is educational)”.
The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX® from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX® with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process. After that, it should be able to work for you.
Regards,
iTWO costX Forum Admin
RIB CostXModeratorHi Ysrana,
Thank you for your post.
We are consulting with the Support team about the issue and will get back to you soon.
Hope this helps!
Regards,
iTWO costX Forum AdminRIB CostXModeratorHi Akram Helmy,
Thank you for your email. To gain a better understanding of your issue, could you send us a screenshot of your issue?
Regards,
iTWO costX Forum AdminRIB CostXModeratorDear Xiy0115,
Please refer to our Student FAQs on top for the solution to your error message.
Regards,
iTWO costX Forum Admin
24 Apr 2023 at 6:43 am (GMT+0000+0) in reply to: cannot open cost x or cost viewer, keep getting error message #11267RIB CostXModeratorHi Sorley,
Thanks for your email.
We’ve passed your issue onto our product consultant and will get back to you shortly .Thanks for your patience.
Regards,
iTWO costX Forum Admin
RIB CostXModeratorHi Varish,
Kindly please read the FAQ – When I run iTWO costX® I get the error message “The following services that iTWO costX® requires are not running:”
Thanks for your patience.
Regards,
iTWO costX Forum Admin
RIB CostXModeratorHi Huang,
The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.
Hope this helps!
Regards,
iTWO costX Forum Admin- This reply was modified 1 year, 7 months ago by RIB CostX.
RIB CostXModeratorHi cyho,
Thank you for your post.
We are consulting with the Support team about the issue and will get back to you soon.
Hope this helps!
Regards,
iTWO costX Forum AdminRIB CostXModeratorHi Jaslan,
Can you send us the a screenshot of the issue?
Kind Regards,
iTWO costX Forum Admin
RIB CostXModerator“Hi Lawrence,
You might have to contact your IT to perform the below steps.
The symptoms of this issue are that the text in the measure distance tool (and other places) does not display, but instead you see an empty grey box. One cause may be another piece of software making changes to the fonts or font registry entries and not keeping them in sync. One main culprit that was found in the past was when someone upgrades from a previous version of MS Office (before 2016) to either Office 2016 or Office 365. What happens in this case is that Microsoft removes the “Arial Unicode MS” font from the file system but the registry entry is not removed. This causes an issue because uses the font information in the registry to find the fonts that are available on the system. If “Arial Unicode MS” exists, we will usually try to use this font.
To verify if the “Arial Unicode MS” font is on the system, you can do the following steps (assuming the user has installed Windows in the standard location):
Click the Start Button and type cmd.exe, then press enter. This should open a command console.
If the command prompt does not start with C:, type C:, then press enter. This will make sure we are navigating the primary hard drive.
Type cd \Windows\Fonts to navigate to the Windows Font directory.
Type dir arialuni.ttf and press enter.
If the file exists, the command console should list the file with its creation date and file size (around 23MB). If the file does not exists the console will show “File Not Found” (see screenshot below).To verify if the font is in the registry, do the following steps:
Click the Start Button and type regedit.exe and press enter. This will open the Windows Registry Editor.
In the tree on the left navigate to the following path (in Windows 10 you can enter this path directly below the menu bar):
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontsYou should see a list of fonts that are registered on your machine. Look for a font in the list called Arial Unicode MS (TrueType).
This screenshot is from a test Windows 7 machine showing the Arial Unicode MS font in the list.If you do not have the Arial Unicode font on their machine, but the Arial Unicode font does exist in the registry you may delete the entry from the registry (right-click on the registry entry and press delete). If this is not the case, don’t change anything on the system as the issue is something different.
Kind regards,
CostX Forum Admin
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