[RIB CostX]

Hi Zhengyuan GUO,

As per the system, our team have replied you on Tue 13/9/2022 8:28 pm. Kindly please check all your inbox.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Con,

Thanks for your email.
We’ve passed your issue onto our IT Support team and will get back to you shortly.

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi ,

Thanks for your email.
We’ve passed your issue onto our IT Support team and will get back to you shortly.

Thanks for your patience.

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Candice,

I believe you have slove the issue . Thank you for your patience.

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Ramasamy,

Sure, you can contact us for an licence activation request with your serial number after your device is ready.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Brionais,

This is a database error where you have kept the old database from the previous version of iTWO costX. To upgrade to a newer release of iTWO costX you will have to completely uninstall the current version of iTWO costX including selecting “No” when prompted if you wish to keep the database.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Shi,

Thank you for your post. Kindy please follow the below steps

1.      Make sure windows update is up to date, do not skip any updates;

2.      Update your graphic card driver;

3.      Restart your PC;

4.      Run CostX, click on File -> Options -> Drawing

– change Graphic Drives to Direc3D 9.0c
– untick Optimize Images checkbox
click Update to save the changes.

5.      you need to Close and Reopen CostX.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Lukavm19,

Thank you for your post.

Only Commercial licenses are able to export to any external formats such as Excel and CSV.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Candice,

Thanks for your email.
We’ve passed your issue onto our IT Support team and will get back to you shortly.

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Ramasamy,

Kindly please send your request to education@rib-software.com

Thanks

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Ramasamy ,

Student versions are allowed to have one hardware change under the same academic year. (Please note that you will lose all current databases.)

Please send your request  to education@rib-international.com

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi there,

Thank you for your post.

Please could you try the following:

1) Ensure all Microsoft Updates have been installed.

2) Any antivirus installed (other than Microsoft Defender) may need to be stopped or removed (if free).

3) Use the right click on the installer file and use “Run as Administrator” for the install.

Hope this helps!

Regards,

iTWO costX Student Forum Admin

• This reply was modified 1 year, 9 months ago by RIB CostX.

[RIB CostX]

Hi Wady,

According to the system, the new serial number should not expire until 29 Jun 2023. Kindly please ensure you have insert the new serial number.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Hitesh,

An Educational term is classified as until 30th June for Northern Hemisphere students, or 31st December for Southern Hemisphere students.

When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/

assuming that you are still enrolled as a student.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Okey,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,
iTWO costX Forum Admin

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