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‹ › Activation & Licensing › Unable connect to server

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    • 27 Jul 2020 at 11:19 pm (GMT+0000+0) #1663
      stephyykk
      Participant

      Hi team,

      I am installing the Version iTWO CostX 6.9 (64-bit) on my windows computer.

      However, experiencing the following issue.

      Looking forward to your reply & help.

      Regards,

    • 28 Jul 2020 at 2:26 am (GMT+0000+0) #1664
      RIB CostX
      Moderator

      Hi Steph,

      Thank you for posting on the iTWO costX Student Forum.

      Please could you try the following solutions and see if this resolves the issue? If you still encounter issues, please send an email to education@rib-software.com.

      1) All Microsoft Updates have been installed.

      2) Any antivirus installed (other then Microsoft Defender) may needed to be stopped or removed (if free).

      3) Use the right click on the installer file and use “Run as Administrator” for the install.

      Thank you.

      iTWO costX Forum Admin

       

    • 28 Jul 2020 at 5:06 am (GMT+0000+0) #1665
      stephyykk
      Participant

      Hi,

      Thanks for the reply. I have tried the above-mentioned 3 steps, still encountering issues. Same as the screenshot in the previous post (after I click Standalone/Educational setup mode).

       

    • 28 Jul 2020 at 8:15 am (GMT+0000+0) #1666
      RIB CostX
      Moderator

      Thank you Steph.

      To further assist, we will need your email address. Please could you send an email to education@rib-software.com and I will be able to forward your email to our Support Team.

       

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