[RIB CostX]

Hi Adam,

Thank you for your post.

If your old license is expired, then you won’t be able to access it.

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi holly.sheridan,

Thank you for your post.

There are generally two common reasons that cause this issue. Open the Services application and scroll down to “CostX Database”, “CostX Auth”, “CostX Core” and check the Status. If they are not running, right-click and select “Start”. If you have done this and the services fail to start or are missing, then this may be due to a firewall or antivirus software assuming that iTWO costX is malware. In this case, you will need to either add the RIB program folder to the AV exclusions list, disable the AV scan and run iTWO costX installer again to repair iTWO costX services.

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi aliciak,

Thank you for your post.
We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Yingjie,

Thank you for your post.

We’ve updated your current license, and you should be able to activate it with your serial number again.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Yingjie,

Thank you for your post.

Please try to run the installer again without uninstalling your current iTWO costX, and this issue should be resolved.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi there,

Thank you for your post.

Per your request, could you please email your question and contact details such as phone number to education@rib-software.com

We’ll reach out to you shortly!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Brendan,

Thank you for your post.

Per your question, we’ve emailed you directly.

Hope this helps!

Regards,

iTWO csotX Forum Admin

[RIB CostX]

Hi Aiax,

Thank you for your post.

It would depend on which version of iTWO costX you are using. If you are using V6.8 or earlier, then you would need to add the Custom Quantity (like Studs) at the bottom of the Dimension Group Properties window.

Whereas, if you are using V6.9 onward, one would need to add the Custom Quantities on the ‘Custom Quantities’ tab:

Bottom and Top Plates would be the length of the wall, so one wouldn’t necessarily setup a Custom Quantity for this. But if you did want to do this, then you’d need to add it as a Custom Quantity as mentioned in the above screenshots.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi murph449,

Thank you for your post.
We emailed you directly, please check your email associated with your account.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Waruna,

Thank you for your post.

Could you please provide your serial number so that we can further assist you?

Alternatively, you can send your issue through this email: education@rib-software.com

Hope this helps.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi morganmojooo,

Thank you for your post.

We’ve passed your issue onto our IT support team.

They’ll get back to you shortly.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Kaleh,

Thanks for your post.

Per your lecturer’s advice, we’ve extended your license.

Hope this helps.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Kaleh,

Thanks for your post.

Per your lecturer’s advice, we’ve extended your license.

Hope this helps.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Murph,

Thank you for your post.

Please make sure both of the scales are the same and this issue should be resolved.

Hope this helps!

Regards,

iTWO costX Admin

[RIB CostX]

Hi Bailey,

Thanks for your post.

We’ve sent through the license detail.

Please find it via this email address: doddb@deakin.edu.au

Thank you.

Regards,

iTWO costX Forum Admin

[Author]

Posts