RIB CostX - Educational Program | Topic: Unable to open costx

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This topic has 3 replies, 2 voices, and was last updated 2 years, 9 months ago by RIB CostX.

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- 28 Jul 2021 at 2:28 pm (GMT+0000+0) #2438
  
  Yingjie He
  Participant
  
  I have an education license which is available until December, and used to use costx before. However, this semester when I try to open costx, it always shows a window and unable to be used.The windows says that the services which costx requires are not operated. Costx Databases, Costx Auth, costx core.
  I think I need some technical support.
- 29 Jul 2021 at 12:48 am (GMT+0000+0) #2443
  
  RIB CostX
  Moderator
  
  Hi Yingjie,
  
  Thank you for your post.
  
  Please try to run the installer again without uninstalling your current iTWO costX, and this issue should be resolved.
  
  Regards,
  
  iTWO costX Forum Admin
  - 29 Jul 2021 at 8:31 am (GMT+0000+0) #2454
    
    Yingjie He
    Participant
    
    I did as suggested, and it gets worse. My costx showed inactived! But I have got a license. So what should I do?
    - 29 Jul 2021 at 10:28 pm (GMT+0000+0) #2460
      
      RIB CostX
      Moderator
      
      Hi Yingjie,
      
      Thank you for your post.
      
      We’ve updated your current license, and you should be able to activate it with your serial number again.
      
      Hope this helps!
      
      Regards,
      
      iTWO costX Forum Admin
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