Serial Number Deactivation / Reactivation

[baileydodd]

Hi, I had COSTX  installed on my old computer and since getting a new computer it will not allow me to use the same serial number, is there anyway I can fix this issue? Can you somehow de-activate the old serial number and reactivate a new serial number so I can use it on my new computer? Thankyou, Bailey

[iTWO costX Education]

Hi Bailey,

Thank you for your post.

Please note that one serial number can only be activated once, on one device.

Hence, you need to re-apply with your academic email for the license through this link: https://education.itwocostx.com/support/forum/educational-request/

Hope this helps!

Regards,

iTWO costX Forum Admin

[baileydodd]

Is there any possible chance of getting a new Serial Number as soon as possible? Or will the 5 days after submitting, be the wait time? My computer broke so I had to get a new one, and I have an assignment due soon, Please let me know! All good if not! Thank you, Bailey

[iTWO costX Education]

Hi Bailey,

Thanks for your post.

We’ve approved your application. Please check your inbox/spam mail for an automated email containing your new serial number and installation instructions.

Regards,

iTWO costX Forum Admin

• This reply was modified 1 year, 9 months ago by iTWO costX Education.

[baileydodd]

Hi Team,

I have not received the approval, As it is a student email, I cannot receive junk email, is there any way it could be sent to my email directly? doddb@deakin.edu.au

Thank you. Bailey

[iTWO costX Education]

Hi Bailey,

Thanks for your post.

We’ve sent through the license detail.

Please find it via this email address: doddb@deakin.edu.au

Thank you.

Regards,

iTWO costX Forum Admin

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