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‹ › Activation & Licensing › Serial Number Deactivation / Reactivation

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    • 12 Jun 2021 at 3:06 am (GMT+0000+0) #1928
      baileydodd
      Participant

      Hi, I had COSTX  installed on my old computer and since getting a new computer it will not allow me to use the same serial number, is there anyway I can fix this issue? Can you somehow de-activate the old serial number and reactivate a new serial number so I can use it on my new computer? Thankyou, Bailey

    • 14 Jun 2021 at 4:13 am (GMT+0000+0) #1929
      RIB CostX
      Moderator

      Hi Bailey,

      Thank you for your post.

      Please note that one serial number can only be activated once, on one device.

      Hence, you need to re-apply with your academic email for the license through this link: https://education.itwocostx.com/support/forum/educational-request/

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

      • 14 Jun 2021 at 4:17 am (GMT+0000+0) #1930
        baileydodd
        Participant

        Is there any possible chance of getting a new Serial Number as soon as possible? Or will the 5 days after submitting, be the wait time? My computer broke so I had to get a new one, and I have an assignment due soon, Please let me know! All good if not! Thank you, Bailey

        • 14 Jun 2021 at 4:31 am (GMT+0000+0) #1931
          RIB CostX
          Moderator

          Hi Bailey,

          Thanks for your post.

          We’ve approved your application. Please check your inbox/spam mail for an automated email containing your new serial number and installation instructions.

          Regards,

          iTWO costX Forum Admin

          • This reply was modified 2 years, 3 months ago by RIB CostX.
      • 24 Jul 2023 at 2:07 am (GMT+0000+0) #12084
        buyayod
        Participant

        Hi CostX team,

        I had to factory reset my computer and in need of a new serial number,  i have tried to go to this https://education.itwocostx.com/support/forum/educational-request/ but says that i am already an active educational license so cannot apply again. I need to sort this out by next week. I have already gone through and reinstalled it, just needing a new serial number. Please advice! Thank you.

        • This reply was modified 2 months, 1 week ago by buyayod.
    • 14 Jun 2021 at 4:53 am (GMT+0000+0) #1932
      baileydodd
      Participant

      Hi Team,

      I have not received the approval, As it is a student email, I cannot receive junk email, is there any way it could be sent to my email directly? doddb@deakin.edu.au

      Thank you. Bailey

      • 14 Jun 2021 at 6:12 am (GMT+0000+0) #1933
        RIB CostX
        Moderator

        Hi Bailey,

        Thanks for your post.

        We’ve sent through the license detail.

        Please find it via this email address: doddb@deakin.edu.au

        Thank you.

        Regards,

        iTWO costX Forum Admin

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