[RIB CostX]

Hi there,

Thank you for posting on the student forum.

An educational serial can only ever be activated once, on one computer. Simply apply for a new serial at the following link – https://education.itwocostx.com/support/forum/educational-request/, then run CostX again with your new serial.

Hope this helps!

CostX Forum Admin

[RIB CostX]

Hi there,

Thank you for posting on the student forum.

Standalone requests are approved between 1-5 business days.

Your application should already have been approved.

CostX Forum Admin

 

[RIB CostX]

Hi there,

Thank you for posting on the student forum.

Multi-segmental measurements may be taken by aligning the mouse over the start of the line (or first point) and left clicking the mouse. Release the mouse click and move it across to the end of the first line segment (or second point) and hold down the control (Ctrl) key before clicking on the end of the first line segment (or second point). Release the mouse click and move it across to the end of the next line segment (or third point). A line is displayed indicating the extents of the measurement being taken, each segmental line length is displayed next to the line, and the angle between each line segment is displayed.

If you have any questions or would like to screenshot explaining the above, please email education@exactal.com.

Thank you.

CostX Forum Admin

 

[RIB CostX]

Hi Jivitesh,

Thanks for posting on the forum.

Please apply with your academic email at this link – https://education.itwocostx.com/support/forum/educational-request/

Once approved within 1-5 business days, you’ll receive an automated email with your serial number and installation instructions.

Many thanks.

CostX Forum Admin

[RIB CostX]

Hi there,

Thanks for posting on the CostX Student Forum.

To be able to provide the optimal solution, please could you contact education@exactal.com and provide a screenshot (and of any error message) when CostX shuts itself down?

Thank you for your time.

CostX Forum Admin

[RIB CostX]

Hi both,

Thanks for your messages. This is a particular issue which we are investigating. We will contact you via email to discus further.

Regards,

CostX Forum Admin

[RIB CostX]

Hi Vedansh,

Thank you for posting on the forum.

Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

If you have further questions, please contact education@exactal.com.

Thanks.

CostX Forum Admin

[RIB CostX]

Hi Matt,

Your email was provided to our Support Team, who should be contacting you directly shortly.

 

CostX Forum Admin

• This reply was modified 4 years, 8 months ago by RIB CostX.

[RIB CostX]

Hi Matt,

To further assist, our support team would like to call you to walk you through the solution.

Can you provide your phone number and email address please? Thanks.

CostX Forum Admin

[RIB CostX]

Hi,

If you still encounter further issues, please email education@exactal.com with your email address so that we may contact you.

Thank you.

CostX Forum Admin

[RIB CostX]

Hi there,

Thanks for posting on the student forum.

Could you please try to update your windows update, make sure that  graphics drivers are up to date and change the graphics driver settings within CostX options (by clicking on the CostX Main Menu, then CostX Options) from OpenGL -> Direct3D, this will hopefully solve the issue.

If you are still stuck, please contact education@exactal.com and they can help you further and provide you screenshot.

Thanks.

CostX Forum Admin

[RIB CostX]

Hi there,

Thanks for your reply on the forum.

User can try exluding these paths from the Anti-virus –> C:Program Files\Exactal and C:ProgramData\Exactal

Restart the machine and try to run CostX again, Do also attach the error message if there is any when trying to open Cost. If you have further issues, please contact support@exactal.com.

Thank you!

CostX Forum Admin

[RIB CostX]

Hi Matt,

Thanks for posting on the student forum.

I have already sent your request to our Support Team who are currently investigating. Will revert soon.

Thank you for your patience.

CostX Forum Admin

[RIB CostX]

Hi there,

Thanks for posting on the student forum.

Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status.

If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware.

In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

If you have further questions, please contact education@exactal.com

Thanks.

CostX Forum Admin

[RIB CostX]

Hi,

Thanks for posting on the student forum.

An educational serial can only ever be activated once, on one computer. Simply apply for a new serial at the following link – https://education.itwocostx.com/support/forum/educational-request/ then run CostX again with your new serial.

Many thanks.

CostX Forum Admin

[Author]

Posts