‹ › General Discussion › Error: EZFException: File "*.*" not found – Native error: 00042
- This topic has 6 replies, 2 voices, and was last updated 2 years, 11 months ago by
iTWO costX Education.
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AuthorPosts
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3 Apr 2020 at 4:28 pm (GMT+0000+0) #1546
matt.smith
ParticipantHi,
When opening up a file on my CostX 6.8 I was greeted with an option to upgrade a CostX file that was “made with a previous version”. I clicked yes, and then I was confronted with this screenshot:
Previously in other courses last year (I’m part of the academic staff at a university), I simply clicked yes and this wasn’t an issue.
This is a copy of the upgrade log:
Backing up existing file
An error occurred during the upgrade: EZFException: File “*.*” not found – Native error: 00042
Upgrade failed.I’d appreciate any help as I’ve not encountered this problem before and I have my classes commencing on Monday.
Thanks,
Matt -
8 Apr 2020 at 3:58 pm (GMT+0000+0) #1554
matt.smith
ParticipantHi Tech Support,
Are you able to respond to this? I can’t run my CostX classes efficiently without having CostX.
Thanks,
Matt-
9 Apr 2020 at 8:38 am (GMT+0000+0) #1560
iTWO costX Education
ModeratorHi Matt,
To further assist, our support team would like to call you to walk you through the solution.
Can you provide your phone number and email address please? Thanks.
CostX Forum Admin
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9 Apr 2020 at 2:00 am (GMT+0000+0) #1555
iTWO costX Education
ModeratorHi Matt,
Thanks for posting on the student forum.
I have already sent your request to our Support Team who are currently investigating. Will revert soon.
Thank you for your patience.
CostX Forum Admin
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9 Apr 2020 at 9:31 pm (GMT+0000+0) #1561
matt.smith
ParticipantHi,
Thanks for the response. I can be contacted at matt.smith@unisa.edu.au, after which I will provide my phone number.
Much appreciated team,
Matt -
11 Apr 2020 at 1:26 pm (GMT+0000+0) #1564
matt.smith
ParticipantHi team,
I still haven’t received an email. Sorry to be pushy about this, but my class relies on it.
Cheers,
Matt
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15 Apr 2020 at 12:46 am (GMT+0000+0) #1567
iTWO costX Education
ModeratorHi Matt,
Your email was provided to our Support Team, who should be contacting you directly shortly.
CostX Forum Admin
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This reply was modified 2 years, 11 months ago by
iTWO costX Education.
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