Error: EZFException: File "*.*" not found – Native error: 00042

[matt.smith]

Hi,

When opening up a file on my CostX 6.8 I was greeted with an option to upgrade a CostX file that was “made with a previous version”. I clicked yes, and then I was confronted with this screenshot:

 

Previously in other courses last year (I’m part of the academic staff at a university), I simply clicked yes and this wasn’t an issue.

This is a copy of the upgrade log:

Backing up existing file
An error occurred during the upgrade: EZFException: File “*.*” not found – Native error: 00042
Upgrade failed.

I’d appreciate any help as I’ve not encountered this problem before and I have my classes commencing on Monday.

Thanks,
Matt

[matt.smith]

Hi Tech Support,

Are you able to respond to this? I can’t run my CostX classes efficiently without having CostX.

Thanks,
Matt

[RIB CostX]

Hi Matt,

To further assist, our support team would like to call you to walk you through the solution.

Can you provide your phone number and email address please? Thanks.

CostX Forum Admin

[RIB CostX]

Hi Matt,

Thanks for posting on the student forum.

I have already sent your request to our Support Team who are currently investigating. Will revert soon.

Thank you for your patience.

CostX Forum Admin

[matt.smith]

Hi,

Thanks for the response. I can be contacted at matt.smith@unisa.edu.au, after which I will provide my phone number.

Much appreciated team,
Matt

[matt.smith]

Hi team,

I still haven’t received an email. Sorry to be pushy about this, but my class relies on it.

Cheers,

Matt

[RIB CostX]

Hi Matt,

Your email was provided to our Support Team, who should be contacting you directly shortly.

 

CostX Forum Admin

• This reply was modified 3 years, 5 months ago by RIB CostX.

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