RIB CostX - Educational Program | Topic: Activation failed: License cannot be re-activated, please contact your dist…..

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This topic has 2 replies, 2 voices, and was last updated 4 years ago by chajy115.

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- 6 Apr 2020 at 6:03 am (GMT+0000+0) #1549
  
  chajy115
  Participant
  
  Hi,
  
  I received my serial number for an educational license today after waiting for 5 business days.Costx installation was successful, however, when I entered my serial number I received an error message of:
  
  ‘Activation failed: License cannot be re-activated, please contact your distributor. Serial Number: XXXX-XXXX-XXXX-XXXX
  
  If there’s no solution other than re-applying for a serial number, can this process be expedited?
- 6 Apr 2020 at 6:37 am (GMT+0000+0) #1550
  
  RIB CostX
  Moderator
  
  Hi,
  
  Thanks for posting on the student forum.
  
  An educational serial can only ever be activated once, on one computer. Simply apply for a new serial at the following link – https://education.itwocostx.com/support/forum/educational-request/ then run CostX again with your new serial.
  
  Many thanks.
  
  CostX Forum Admin
- 6 Apr 2020 at 6:48 am (GMT+0000+0) #1552
  
  chajy115
  Participant
  
  Hi,
  
  The serial number was only tried on one computer, and it still doesn’t work. Why is this error occurring? Help me prevent it from happening again.
  
  Thanks.
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