[RIB CostX]

Hi BStephens,

Thank you for your post.

You can go to the top right hand corner of the program, and there is a small question mark. This leads to the help file. If you search how to export a file from iTWO costX, you will find detailed instructions that show you how to do this.

Hope this Helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi David,

Thank you for your post.

We’ve received your applications on 27 March and approved it today.

Please check your inbox and spam/junk mail for an automated email containing your serial no. and installation instructions.

Thank you.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi uhguanhong,

Thanks for your reply.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi uhguanhong,

Thank you for your post.

You can change the Graphic Driver setting in iTWO costX by clicking File -> Options -> Drawings and changing the Graphic Driver value from OpenGL to Direct3D, clicking OK and then restart iTWO costX.

It should resolve the issue.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

 

Hi Cindyyuan,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Cindyyuan,

Thank you for your post. Please could you try the following:

1) Ensure all Microsoft Updates have been installed.

2) Any antivirus installed (other than Microsoft Defender) may need to be stopped or removed (if free).

3) Use the right click on the installer file and use “Run as Administrator” for the install.

If the above still doesn’t work, and you are still encountering this database cluster issue, you need to ensure that you delete the Exactal folder from C:\ProgramData\Exactal (the programdata directory is hidden by default).

Once deleted, empty the recycle bin, then proceed with the new installation.

If you don’t delete the Exactal folder, the old database will still be there.

Hope this finally resolves your issue!

Regards,

iTWO costX Forum Admin

 

[RIB CostX]

Hi there,

Thank you for your post.

To obtain a license, please apply with your academic email through this link:   https://education.itwocostx.com/support/forum/educational-request/

Once approved, you’ll receive an automated email containing your serial no. and installation instructions. Kindly also check your junk/spam mail if it is not in your inbox after 5 business days.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi,

Thank you for your post.

Please try to manually extract the drawing file with the existing compression application (e.g. 7-zip), the extracted file is an ordinary CPIXML file that iTWO costX can handle.

Hope this Helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Thanks for your message Omar. Objects are part of BIM files, so you aren’t able to import objects for a 2D file. If you import a BIM file, you should find this functionality in regards to Objects is working.
Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi jiaxie1,

Thank you for your post.

Primarily, there are two common reasons for this error. Firstly, you should check if the iTWO costX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”.

If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that iTWO costX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run iTWO costX installer again to repair iTWO costX services.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Olivelive,

Thank you for your post.

We’ve emailed you directly, please check your email associated with your account.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Patrickw,

Thanks for your post.

I was wondering if the message is “Educational restriction failed (Requested non-educational, license requested is educational)”. If so, it is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”.

Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

If not, please provide the whole message of the error.

Hope this helps!

Regards,

iTWO costX Forum Admin

• This reply was modified 3 years, 10 months ago by RIB CostX.

[RIB CostX]

Hi Shao,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Ben,

Thank you for your post.

Please note that an educational serial can only ever be activated once, on one computer.

To obtain a new serial no., simply apply at the following link with your academic email – https://education.itwocostx.com/support/forum/educational-request/ – then run CostX again with your new serial.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Pangxiyue,

Thanks for your post.

Yes, typically it should be in C:\Program Files\Exactal

Hope this helps!

Regards,

iTWO costX Forum Admin

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