Activation Failed

[BStephens]

Good Evening,

I had an issue when I initially downloaded this software for my course – it saved to an external hard drive which ran out of space. I tried to uninstall the programme, redownload and install it but all I get is this error message:

What can I do to get this working? The course starts next week.

Many thanks,

Ben

[RIB CostX]

Hi Ben,

Thank you for your post.

Please note that an educational serial can only ever be activated once, on one computer.

To obtain a new serial no., simply apply at the following link with your academic email – https://education.itwocostx.com/support/forum/educational-request/ – then run CostX again with your new serial.

Hope this helps!

Regards,

iTWO costX Forum Admin

[ian_wy]

How could I reactivate my email with same academic email since the email address I applied for before cannot apply for a new serial number.

[ian_wy]

[Author]

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