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Activation & Licensing Activate licensing

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    • #1797
      patrickw
      Participant

      Hi Team,

      I can seem to activate my educational license, i have followed the instruction I’m on stand alone mode, however I’m still not getting in. Error messege reads “Activation failed: Educational retriction failed……..”

      My serial number is: 8E20-2D3D-0C62-006F

      Could you please advise?

      Thanks

    • #1799
      RIB CostX
      Moderator

      Hi Patrickw,

      Thanks for your post.

      I was wondering if the message is “Educational restriction failed (Requested non-educational, license requested is educational)”. If so, it is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”.

      Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

      If not, please provide the whole message of the error.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

      • This reply was modified 3 years ago by RIB CostX.
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