iTWO costX Education



Student Forum

Welcome to the RIB support forum, designed for students to discuss technical issues about RIB software.

Please read the FAQ and your question may already be answered!

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Forum Replies Created

Viewing 15 posts - 76 through 90 (of 304 total)
1 2 3 … 5 6 7 … 19 20 21
  • Author
    Posts
  • 20 Dec 2021 at 3:16 am (GMT+0000+0) in reply to: Re-ativate serial number #4297
    RIB CostX
    Moderator

    Hi deakincostx2021,

    Thank you for your post.

    Could you please send a screenshot of the error message you received to education@rib-software.com so that we can assist you? Thank you!

    Regards,

    iTWO costX Forum Admin

    10 Dec 2021 at 4:11 am (GMT+0000+0) in reply to: Re-ativate serial number #4266
    RIB CostX
    Moderator

    Hi deakincostx2021,

    We’ve updated your current license and you should be able to do the reactivation now.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    6 Dec 2021 at 12:57 am (GMT+0000+0) in reply to: Re-ativate serial number #4229
    RIB CostX
    Moderator

    Hi Jong,

    Thank you for your post.

    Per your request, we’ve updated your current license, and you should be able to do the reactivation now.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    18 Nov 2021 at 3:41 am (GMT+0000+0) in reply to: Unable to open #4114
    RIB CostX
    Moderator

    Hi Xuan,

    Thank you for your post.

    There are generally two common reasons that cause this issue. Open the Services application and scroll down to “CostX Database”, “CostX Auth”, “CostX Core” and check the Status. If they are not running, right click and select “Start”. If you have done this and the services fail to start or are missing, then this may be due to a firewall or antivirus software assuming that iTWO costX® is malware. In this case, you will need to either add the RIB program folder to the AV exclusions list, disable the AV scan and run iTWO costX installer again to repair iTWO costX services.

    Also, kindly inform you that please you could refer to our Student FAQ as it will help to answer most of your questions. https://education.itwocostx.com/support/forum/student-faq/

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    15 Nov 2021 at 1:07 am (GMT+0000+0) in reply to: Unable to install the software #4074
    RIB CostX
    Moderator

    Hi byamsani,

    Thank you for your post. We’ve replied to you through your academic email address.

    Please check your inbox and feel free to contact us if you have any questions.

    Hope this helps.

    Regards,

    iTWO costX Student Forum Admin

    10 Nov 2021 at 4:41 am (GMT+0000+0) in reply to: Workbooks response too slow #4017
    RIB CostX
    Moderator

    Hi Chris,

    Thanks for your post.

    We’ve passed your issue onto our Support Team and will get back to you shortly.

    Thank you!

    Regards,

    iTWO costX Forum Admin

    8 Nov 2021 at 5:43 am (GMT+0000+0) in reply to: How to get Translatex #3988
    RIB CostX
    Moderator

    Hi Boya,

    Thank you for your post. We’ve passed your issue onto our Support team and will get back to you shortly.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    3 Nov 2021 at 6:13 am (GMT+0000+0) in reply to: Error code 1558 setup was unable to creat the database #3903
    RIB CostX
    Moderator

    Hi there,

    Thank you for your post.
    We’ve passed your issue onto our Support team and will get back to you shortly.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    12 Oct 2021 at 12:05 am (GMT+0000+0) in reply to: Cannot generate the report #3636
    RIB CostX
    Moderator

    Hi Yi Jing,

    Thank you for your post.

    We’ve passed your issue onto our IT Support Team and will get back to you shortly.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    11 Oct 2021 at 4:18 am (GMT+0000+0) in reply to: Drawing disppeared #3619
    RIB CostX
    Moderator

    Hi there,

    We sent it to your academic email which you used for your account. If you still can’t find it in your spam folder, please could you send your enquiry again to education@rib-software.com so that we can reply to you directly? Hope this helps!

    Regards,

    iTWO costX Forum Admin

    11 Oct 2021 at 3:19 am (GMT+0000+0) in reply to: Drawing disppeared #3616
    RIB CostX
    Moderator

    Hey there,

    Thank you for your post.
    We emailed you directly, please check your email associated with your account.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    11 Oct 2021 at 1:02 am (GMT+0000+0) in reply to: Can I re-activate my costx on a new computer? #3615
    RIB CostX
    Moderator

    Hi there,

    Thank you for your post.

    Per our record, we received your email and replied to you through your academic email on 7th of October.
    Please check your inbox and spam folder.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    11 Oct 2021 at 12:39 am (GMT+0000+0) in reply to: Database Not Available #3613
    RIB CostX
    Moderator

    Hi there,

    Thank you for your post.

    We’ve passed your issue onto our IT Support Team and will get back to you shortly.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    11 Oct 2021 at 12:32 am (GMT+0000+0) in reply to: Unable to connect to CostX's database #3612
    RIB CostX
    Moderator

    Hi Mattero,

    Thank you for your reply.

    Please email your issue with the related screenshot to education@rib-software.com so that we can further assist you.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

    7 Oct 2021 at 11:51 pm (GMT+0000+0) in reply to: Unable to connect to CostX's database #3558
    RIB CostX
    Moderator

    Hi Rida,

    Thank you for your post.

    We emailed you directly, please check your email associated with your account.

    Hope this helps!

    Regards,

    iTWO costX Forum Admin

  • Author
    Posts
Viewing 15 posts - 76 through 90 (of 304 total)
1 2 3 … 5 6 7 … 19 20 21