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‹ › General Discussion › Drawing disppeared

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    • 11 Oct 2021 at 1:01 am (GMT+0000+0) #3614
      JL
      Participant

      Hi admin,

      One of the floor plans initially works just normal but suddenly disappeared as I switching to different items.

      How can make the drawing appears?

      Kindest regards,
      Saviattachment

    • 11 Oct 2021 at 3:19 am (GMT+0000+0) #3616
      RIB CostX
      Moderator

      Hey there,

      Thank you for your post.
      We emailed you directly, please check your email associated with your account.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

      • 11 Oct 2021 at 3:31 am (GMT+0000+0) #3617
        JL
        Participant

        Could you please check again the email address?

        I have checked but not receieved any reply from you.

        • 11 Oct 2021 at 4:18 am (GMT+0000+0) #3619
          RIB CostX
          Moderator

          Hi there,

          We sent it to your academic email which you used for your account. If you still can’t find it in your spam folder, please could you send your enquiry again to education@rib-software.com so that we can reply to you directly? Hope this helps!

          Regards,

          iTWO costX Forum Admin

          • 11 Oct 2021 at 4:24 am (GMT+0000+0) #3623
            JL
            Participant

            Sure, I have sent again using the exact academic email that linked to CostX.

            Thank you.

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