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‹ › General Discussion › Re-ativate serial number

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    • 5 Dec 2021 at 3:13 am (GMT+0000+0) #4220
      Jong Lin Fung
      Participant

      My laptop was formatted after being attacked by a virus, and now I install costx back, the serial number can’t be used anymore.Can you help me re-ativate my old serial number?I emailed the address:education@rib-software.com on 4 December 2021, but still didn’t see the reply.

    • 6 Dec 2021 at 12:57 am (GMT+0000+0) #4229
      RIB CostX
      Moderator

      Hi Jong,

      Thank you for your post.

      Per your request, we’ve updated your current license, and you should be able to do the reactivation now.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

    • 10 Dec 2021 at 3:07 am (GMT+0000+0) #4265
      deakincostx2021
      Participant

      Can you see the error message on this new serial number?

      5589-FF88-85D6-1DD1

       

    • 10 Dec 2021 at 4:11 am (GMT+0000+0) #4266
      RIB CostX
      Moderator

      Hi deakincostx2021,

      We’ve updated your current license and you should be able to do the reactivation now.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

    • 18 Dec 2021 at 10:38 pm (GMT+0000+0) #4295
      deakincostx2021
      Participant

      I am trying to install Costx on a new laptop and it is asking me to install Microsoft 10 to be able to proceed. What should I do?

    • 20 Dec 2021 at 3:16 am (GMT+0000+0) #4297
      RIB CostX
      Moderator

      Hi deakincostx2021,

      Thank you for your post.

      Could you please send a screenshot of the error message you received to education@rib-software.com so that we can assist you? Thank you!

      Regards,

      iTWO costX Forum Admin

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