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Student Forum

Welcome to the RIB support forum, designed for students to discuss technical issues about RIB software.

Please read the FAQ and your question may already be answered!

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Forum Replies Created

Viewing 15 posts - 46 through 60 (of 305 total)
1 2 3 4 5 … 19 20 21
  • Author
    Posts
  • 21 Jul 2022 at 6:03 am (GMT+0000+0) in reply to: Can not active CostX Core #7480
    RIB CostX
    Moderator

    Hi YanzhiH,

    Thanks for your email.
    We’ve passed your issue onto our IT Support team and will get back to you shortly.

    Thanks for your patience.

     

    Regards,

    iTWO costX Forum Admin

     

    4 Jul 2022 at 12:35 am (GMT+0000+0) in reply to: Unable to install the software #7317
    RIB CostX
    Moderator

    Hi Hemaka,

    Thank you for your reply.

    Please could you try the following:

    1) Ensure all Microsoft Updates have been installed.

    2) Any antivirus installed (other than Microsoft Defender) may need to be stopped or removed (if free).

    3) Use the right click on the installer file and use “Run as Administrator” for the install.

    If it still not works, first exit the installer and then delete the Exactal folder from: C:\ProgramData\Exactal (the programdata directory is hidden by default).

    Once deleted, reboot the machine then proceed with the new installation.

    If you don’t delete the Exactal folder the old database will still be there.

    Hope this finally resolves your issue!

    iTWO costX Student Forum Admin

    27 Jun 2022 at 2:58 am (GMT+0000+0) in reply to: Educational license no longer valid #7268
    RIB CostX
    Moderator

    Hi MKPK2805,

    When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/

    assuming that you are still enrolled as a student.

    Regards,

    iTWO costX Forum Admin

     

    24 Jun 2022 at 6:58 am (GMT+0000+0) in reply to: Installation error 1500 #7258
    RIB CostX
    Moderator

    Hi Chitrams,

    Thanks for your email.
    We’ve passed your issue onto our IT Support team and will get back to you shortly.

    Thanks for your patience.

     

    Regards,

    iTWO costX Forum Admin

    17 Jun 2022 at 6:43 am (GMT+0000+0) in reply to: The interior doesn't work,Cannot create a buildings #6658
    RIB CostX
    Moderator

    Hi Ye Fan,

    Kindly please reply to the email that we have sent you .

    Regards,
    iTWO costX Forum Admin

     

    8 Jun 2022 at 7:31 am (GMT+0000+0) in reply to: Unable to open (CostX Database is not running) #6617
    RIB CostX
    Moderator

    Hi YeFan,

    Thanks for your post.
    We’ve passed your issue onto our IT Support team and will get back to you shortly.

    Thanks for your patience.

    Regards,

    iTWO costX Forum Admin

    26 Apr 2022 at 3:11 am (GMT+0000+0) in reply to: Cost X MacOS users #6166
    RIB CostX
    Moderator

    Hi Lockybechtold,
    We have replied via email. Kindly please check your email.

    Regards,

    iTWO costX Forum Admin

    21 Apr 2022 at 1:02 am (GMT+0000+0) in reply to: Cost X MacOS users #6117
    RIB CostX
    Moderator

    Hi Locky,

    You can try running in a virtual machine using Parallels or VMWare. Please ensure you leave plenty time to arrange this.

    Regards,

    iTWO costX Forum Admin

    20 Apr 2022 at 8:10 am (GMT+0000+0) in reply to: Problem with Duplicate Objects on BIM model #6106
    RIB CostX
    Moderator

    Hi Jane,

    Thank you for your post.

    We are consulting with the Support team about the issue and will get back to you soon.

    Hope this helps!

    Regards,
    iTWO costX Forum Admin

    20 Apr 2022 at 7:59 am (GMT+0000+0) in reply to: Any differences between Version 6.9 and Version 6.9 R3 #6104
    RIB CostX
    Moderator

    Hi Jane,

    It is no difference.

    Regards,
    iTWO costX Forum Admin

    12 Apr 2022 at 2:58 am (GMT+0000+0) in reply to: Error Message on Start Up #5990
    RIB CostX
    Moderator

    Hi ,

    Thanks for your email.
    We’ve passed your issue onto our IT Support team and will get back to you shortly.

    Thanks for your patience.

     

    Regards,

    iTWO costX Forum Admin

    12 Apr 2022 at 2:04 am (GMT+0000+0) in reply to: some objects have been hidden #5989
    RIB CostX
    Moderator

    Hi Michelle,

    Thanks for your email.
    We’ve passed your issue onto our IT Support team and will get back to you shortly.

    Thanks for your patience.

     

    Regards,

    iTWO costX Forum Admin

    4 Apr 2022 at 12:44 am (GMT+0000+0) in reply to: Workbook typing responds slowly #5774
    RIB CostX
    Moderator

    Hi ,

    Thank you for your post.

    We are consulting with the Support team about the issue and will get back to you soon.

    Hope this helps!

    Regards,
    iTWO costX Forum Admin

    4 Apr 2022 at 12:25 am (GMT+0000+0) in reply to: list of report templates in workbook not shown #5773
    RIB CostX
    Moderator

    Hi Selva9611,

    Thank you for your post.

    We are consulting with the Support team about the issue and will get back to you soon.

    Hope this helps!

    Regards,
    iTWO costX Forum Admin

    21 Mar 2022 at 2:36 am (GMT+0000+0) in reply to: "Enter" issue #5551
    RIB CostX
    Moderator

    Hi Lalita,

    According to the system, our support team has replied to you individually, kindly please refer to the email.

    Regards,
    iTWO costX Forum Admin

  • Author
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Viewing 15 posts - 46 through 60 (of 305 total)
1 2 3 4 5 … 19 20 21