Student Forum

Welcome to the RIB support forum, designed for students to discuss technical issues about RIB software.

Please read the FAQ and your question may already be answered!

Student FAQ - Read First keyboard_arrow_right
Back to Forum

Forum Replies Created

Viewing 15 posts - 181 through 195 (of 304 total)
  • Author
    Posts
  • in reply to: Unable to Connect to Database #1727
    RIB CostX
    Moderator

    Hi Carny,

    Thanks for posting on the student forum.

    We will email you shortly with a solution to try.

    Thank you.

    iTWO costX Forum Admin

    in reply to: CostX program Crash #1725
    RIB CostX
    Moderator

    Hi J Clarke,

    Thanks for posting on the forum.

    We’ve sent an email to your uni email address with a solution. Please check.

    Thanks.

    iTWO costX Forum Admin

    in reply to: Cannot upload work book #1721
    RIB CostX
    Moderator

    Hi Dowky,

    Thanks for posting on the forum.

    We have emailed you directly in response to your query, please check.

    Thank you!

    iTWO costX Forum Admin

    in reply to: COSTX Download Microsoft Blue Screen #1716
    RIB CostX
    Moderator

    Hi Kelj,

    Thanks for posting on the forum.

    We have emailed you directly with the solution. Please could you check.

    Thank you.

    iTWO costX Forum Admin

     

     

    in reply to: Unable to open Cost X #1714
    RIB CostX
    Moderator

    Hi Chun Hoo,

    Thanks for posting on the forum.

    Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

    Hope this helps! For further enquiry, please contact education@rib-software.com.

    Thank you.

    iTWO costX Forum Admin

    in reply to: Can I download an earlier version? #1712
    RIB CostX
    Moderator

    Hi there,

    Thanks for posting on the forum.

    Please could you contact education@rib-software.com with your academic email and provide details about your course (course title, expected month of graduation etc.) and I can fill in the application for you for version 6.6.

    Thank you.

    iTWO costX Forum Admin

    in reply to: darabase cluster unsuccessfully #1709
    RIB CostX
    Moderator

    Hi Shubham,

    We have replied to you yesterday (16th) with regard to asking you to send us your log files for further investigation.

    Please could you send that over to education@rib-software.com.

    Thank you.

    iTWO costX Forum Admin

    in reply to: darabase cluster unsuccessfully #1707
    RIB CostX
    Moderator

    Hi there,

    Thanks for posting on the forum.

    Please could you try the following:

    1) Ensure all Microsoft Updates have been installed.

    2) Any antivirus installed (other then Microsoft Defender) may need to be stopped or removed (if free).

    3) Use the right click on the installer file and use “Run as Administrator” for the install.

    Thank you, please contact education@rib-software.com if you have further issues.

    iTWO costX Forum Admin

    in reply to: Unable to open CostX #1705
    RIB CostX
    Moderator

    Hi there,

    Please contact education@rib-software.com and they’ll be sending you some resources to assist with your issue.

    Thanks!

    iTWO costX Forum Admin

    in reply to: Unable to select building type #1704
    RIB CostX
    Moderator

    Hi Yangjie,

    Thanks for posting on the forum.

    You would first need to add a project in system administration for the drop-down to appear.

    If you are unsure of how to do this, please could you contact education@rib-software.com.

    Thank you.

    iTWO costX Forum Admin

     

    in reply to: Failed to install CostX 6.9 (Error 1557) #1703
    RIB CostX
    Moderator

    Hi Min,

    Thanks for posting on the forum.

    Please could you try the following:

    1) Ensure all Microsoft Updates have been installed.

    2) Any antivirus installed (other then Microsoft Defender) may need to be stopped or removed (if free).

    3) Use the right click on the installer file and use “Run as Administrator” for the install.

    Thanks, and please contact education@rib-software.com for further enquiries.

    iTWO costX Forum Admin

    in reply to: Unable to insert new building #1700
    RIB CostX
    Moderator

    Hi there,

    Thanks for posting on the student forum.

    Could you try changing the graphics driver setting? You can do this by going File -> Options -> Drawings and then changing the Graphics Driver setting from OpenGL to Direct3D.

    Please let me know if this works. For further queries, please contact education@rib-software.com.

    Thank you.

    iTWO costX Forum Admin

    in reply to: Installing CostX #1699
    RIB CostX
    Moderator

    Hi Ubaid,

    Thanks for your reply.

    I’ve gone ahead and approved.

    Thanks.

    iTWO costX Forum Admin

    in reply to: Installing CostX #1695
    RIB CostX
    Moderator

    Hi Ubaid,

    Thanks for your update.

    Try to apply for iTWO costX 6.9 version, install, and try again – see if that works.

    Alternatively, you can try changing the graphic drivers first to see it solves the issue.

    CostX Start button –> CostX Options –> Drawings –> Graphic Drivers –> Change to Direct3D and click OK –> restart CostX and try again

    iTWO costX Forum Admin

    in reply to: Installing CostX #1693
    RIB CostX
    Moderator

    Hi Ubaid,

    No worries, I’ve just approved your license request. You should be receiving an automated email containing your serial number and installation instructions.

    Thank you.

    iTWO costX Forum Admin

Viewing 15 posts - 181 through 195 (of 304 total)