Forum Replies Created
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RIB CostXModerator
Hi Carny,
Thanks for posting on the student forum.
We will email you shortly with a solution to try.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi J Clarke,
Thanks for posting on the forum.
We’ve sent an email to your uni email address with a solution. Please check.
Thanks.
iTWO costX Forum Admin
RIB CostXModeratorHi Dowky,
Thanks for posting on the forum.
We have emailed you directly in response to your query, please check.
Thank you!
iTWO costX Forum Admin
RIB CostXModeratorHi Kelj,
Thanks for posting on the forum.
We have emailed you directly with the solution. Please could you check.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi Chun Hoo,
Thanks for posting on the forum.
Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.
Hope this helps! For further enquiry, please contact education@rib-software.com.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi there,
Thanks for posting on the forum.
Please could you contact education@rib-software.com with your academic email and provide details about your course (course title, expected month of graduation etc.) and I can fill in the application for you for version 6.6.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi Shubham,
We have replied to you yesterday (16th) with regard to asking you to send us your log files for further investigation.
Please could you send that over to education@rib-software.com.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi there,
Thanks for posting on the forum.
Please could you try the following:
1) Ensure all Microsoft Updates have been installed.
2) Any antivirus installed (other then Microsoft Defender) may need to be stopped or removed (if free).
3) Use the right click on the installer file and use “Run as Administrator” for the install.
Thank you, please contact education@rib-software.com if you have further issues.
iTWO costX Forum Admin
RIB CostXModeratorHi there,
Please contact education@rib-software.com and they’ll be sending you some resources to assist with your issue.
Thanks!
iTWO costX Forum Admin
RIB CostXModeratorHi Yangjie,
Thanks for posting on the forum.
You would first need to add a project in system administration for the drop-down to appear.
If you are unsure of how to do this, please could you contact education@rib-software.com.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi Min,
Thanks for posting on the forum.
Please could you try the following:
1) Ensure all Microsoft Updates have been installed.
2) Any antivirus installed (other then Microsoft Defender) may need to be stopped or removed (if free).
3) Use the right click on the installer file and use “Run as Administrator” for the install.
Thanks, and please contact education@rib-software.com for further enquiries.
iTWO costX Forum Admin
RIB CostXModeratorHi there,
Thanks for posting on the student forum.
Could you try changing the graphics driver setting? You can do this by going File -> Options -> Drawings and then changing the Graphics Driver setting from OpenGL to Direct3D.
Please let me know if this works. For further queries, please contact education@rib-software.com.
Thank you.
iTWO costX Forum Admin
RIB CostXModeratorHi Ubaid,
Thanks for your reply.
I’ve gone ahead and approved.
Thanks.
iTWO costX Forum Admin
RIB CostXModeratorHi Ubaid,
Thanks for your update.
Try to apply for iTWO costX 6.9 version, install, and try again – see if that works.
Alternatively, you can try changing the graphic drivers first to see it solves the issue.
CostX Start button –> CostX Options –> Drawings –> Graphic Drivers –> Change to Direct3D and click OK –> restart CostX and try again
iTWO costX Forum Admin
RIB CostXModeratorHi Ubaid,
No worries, I’ve just approved your license request. You should be receiving an automated email containing your serial number and installation instructions.
Thank you.
iTWO costX Forum Admin
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