[RIB CostX]

Hi Pangxiyue,

Thank you for your post.

Please can you send the logs from the Event Viewer so that we can help you further.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Chian,

Thank you for your post.

We emailed you directly, please check your email associated with your account.

Hope this helps!

Regards,

iTWO costX Forum Admin

 

[RIB CostX]

Hi Henna,

Thanks for your post.

Please could you email your serial number to education@rib-software.com so that we can investigate your issue?

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi there,

Please you could check out our free training videos and webinars on our website that further teach you the basics of iTWO costX:

Videos- https://www.itwocostx.com/costx/videos/training/#/
Webinars- https://www.itwocostx.com/costx/videos/webinars/#/

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi there,

Thank you for your post.

Could you please try changing the graphics driver setting; this should hopefully fix his issue.
You can do this within iTWO costX by clicking File -> Options -> Drawings and changing Graphics Drivers setting from OpenGL to Direct3D. If you could then click OK and restart the software this should fix the issue.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi All,

Thank you for your reply.

Please could you email your situation with the detailed steps you did as well as attached screenshots of your error messages to education@rib-software.com so that we can further investigate your issues?

Thank you and hope this helps!

Regards,

iTWO costX Student Forum Admin

• This reply was modified 3 years, 3 months ago by RIB CostX.

[RIB CostX]

Hi there,

Thank you for your post. We’ve updated your current license, and you should be able to do the reactivation now.

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi Luciano,

Yes, please use the same serial number.

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi Darly,

Thank you for your post.

We’ve passed your issue onto our IT Support Team and will get back to you shortly.

Hope this helps.

Thank you for your patience!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi Luciano,

Per your issue, you could follow the steps it showed and please make sure you’ve completely uninstalled your previous version without keeping any database.

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi Devan,

Thank you for your post. To investigate your issue, please send through an example/screenshot on how you built the quantity up as well as which secondary quantity you used to this email address: education@rib-software.com

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi Frederic,

Thank you for your post.

It is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

Kindly inform you that please you could refer to our Student FAQ as it will help to answer most of your questions. https://education.itwocostx.com/support/forum/student-faq/

Regards,

iTWO costX Student Forum Admin

• This reply was modified 3 years, 3 months ago by RIB CostX.

[RIB CostX]

Hi Ryan,

Thank you for your post.

You can run Windows on a Mac by either booting to Windows using Apple’s Boot Camp (https://support.apple.com/boot-camp) or running in a virtual machine using Parallels or VMWare.

Hope this helps.

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi DaoZhou,

Thank you for your post.

We’ve replied to you from your academic email.

Hope this helps!

Regards,

iTWO costX Student Forum Admin

[RIB CostX]

Hi Hussein,

I have added an activation to your licence so you should be able to use it now.

Regards,

iTWO costX Student Forum Admin

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