RIB CostX - Educational Program | Topic: Unexpected Expiry Date *HELP!*

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This topic has 1 reply, 2 voices, and was last updated 4 months ago by RIB CostX.

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- 1 Jan 2024 at 4:37 am (GMT+0000+0) #14217
  
  Vincent
  Participant
  
  Hello CostX team,
  
  My email address is v2.ma@connect.qut.edu.au. I’ve just purchased Education Licence 11/10/2023 and thought it would be valid until 31/12/2024. However the licence expires 31/12/2023. I have been enrolled for 2024’s subjects. I haven’t had a chance to use the software because of exams. Could you help with this please?
  
  Kind regards,
  
  Vincent
- 2 Jan 2024 at 8:27 am (GMT+0000+0) #14219
  
  RIB CostX
  Moderator
  
  By default, all licenses are set to expire on the 30th DEC for institutes based in the Southern hemisphere. The year of expiration is relative to the when you submitted the application.
  
  For example, if you are based in the Southern hemisphere and you applied for a license in December 2023 or April 2024, in both cases your license will expire 30th DEC 2024. When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/ assuming that you are still enrolled as a student.
  
  Regards,
  
  iTWO costX Forum Admin
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