[RIB CostX]

Hi Denis,

 

You mentioned you would like to have a direct download to fix the software. Can you please advise what kind of problem you meet? And you mentioned you have paid for CostX, I would like to know if you can send us the serial number of CostX you have?

 

Kind regard,

 

CostX Forum Admin

[RIB CostX]

Hi Denis,

 

Please apply on this web: https://education.itwocostx.com/support/forum/educational-request/ and choose version 6.6.

 

Kind regard,

 

CostX Forum Admin

[RIB CostX]

Hi Daniel,

 

Thank you for your post.

 

Can you please screenshot the issue you meet?

 

Hope this Helps!

 

Regards,

 

CostX Forum Admin

[RIB CostX]

Hi,

 

Thanks for your post.

 

I have already forwarded your question to our support team, and I will reply to you asap.

 

Hope this helps.

 

Kind regards,

 

CostX Admin

[RIB CostX]

Hi Richard,

 

Thanks for your question!

 

Yes, the educational license cannot be upgraded. If you would like to use version 6.8, please apply for a new license on this web: https://education.itwocostx.com/support/forum/educational-request/

 

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi,

 

Thanks for your question!

 

You will only be prompted to provide login credentials if you are trying to run the “CostX® (Client)”. For Educational licences, you should be running the “CostX® (Standalone)”. Make sure you select CostX® (Standalone) from the installation location to run the program.

 

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi,

 

Thanks for your post.

 

While the construction industry is still predominantly Windows based, you can run Windows on a Mac by either booting to Windows using Apple’s Boot Camp or running in a virtual machine using Parallels or VMWare. Please ensure you leave lots of time to arrange this before your course starts.

 

Hope this helps.

 

Kind regards,

 

CostX Admin

[RIB CostX]

Dear Yuewen,

Thanks for your post.

Please make sure Windows Update is up to date and restart PC after installed Window Updates;

And tell us what antivirus software is running on his/her PC and if possible disable/uninstall it and try install CostX and see if it works;

If you still has problem, we can jump on his/her machine to have a look

Hope this helps!

Regards,

CostX Forum Admin

 

[RIB CostX]

Hi,

 

Thanks for your question!

 

I wonder which version you are using when he created this building. In addition, you could try to export this building and import it back to CostX as a copy, then try to open the copied building to see if it works fine. You can also try compact database (click CostX main menu button -> CostX Options -> Database -> Compact, refer below screenshot).

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi Denis,

 

Can you download the CostX 6.6 installer again (it is 6.6 revision 3) and run the installer on top (without changing anything but just click next). Hopefully this will fix the issue.

 

Kind regard,

 

CostX Forum Admin

[RIB CostX]

Hi,

 

Thanks for your question!

 

There are some demo videos and training videos, you could take a reference: https://www.exactal.com/en/costx/videos/demos/#/

Training Videos

Webinars

 

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi,

 

Thanks for your question!

 

One serial number can only be activated for once and you need to apply a new one on this web: https://education.itwocostx.com/support/forum/educational-request/

 

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi Cameron，

 

Thanks for your question!

 

Student license cannot export any file from CostX, please see below and read the restrictions of educational license

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi,

 

Thanks for your question!

 

Please see our YouTube video link: https://www.youtube.com/user/Exactal/videos

 

You could also look at our website: https://www.exactal.com/en/industry/structural-steel/

 

Hope this helps!

 

CostX Admin Team

[RIB CostX]

Hi,

 

We have already forwarded your question to support team. Please wait and they would contact with you later.

 

CostX Admin Team

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