[RIB CostX]

Hi Bailey,

Thanks for your post.

We’ve approved your application. Please check your inbox/spam mail for an automated email containing your new serial number and installation instructions.

Regards,

iTWO costX Forum Admin

• This reply was modified 3 years, 7 months ago by RIB CostX.

[RIB CostX]

Hi Bailey,

Thank you for your post.

Please note that one serial number can only be activated once, on one device.

Hence, you need to re-apply with your academic email for the license through this link: https://education.itwocostx.com/support/forum/educational-request/

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Jack,

Thank you for your post.

We’ve passed your issue onto our IT Support team.

They’ll contact you shortly.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi George,

Thank you for the update.

We’ve passed your issue onto our IT support team, and they’ll contact you shortly.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi georgepurvis,

Thank you for your post.

Regarding your issue, you could please uninstall iTWO costX completely (without keeping the database) then try a fresh reinstall and activate it by a new serial number. To obtain a new license, please apply with your academic email through this link: https://education.itwocostx.com/support/forum/educational-request/

Hope this helps!

Regards,

iTWO costX Forum Admin

• This reply was modified 3 years, 7 months ago by RIB CostX.

[RIB CostX]

Hi Ryley,

Thank you for your post.

To further assist you, could you please provide more information on what the error message states?

Hope this helps!

iTWO costX Forum Admin.

[RIB CostX]

Hey Max Dai,

Thank you for your post.
We emailed you directly, please check your email associated with your account.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Brian,
Thanks for your message and letting us know you’ve already tried some of the options.
We’ve passed this onto our Support Team and they should contact you soon.

Kind regards,

iTWO costX forum admin

[RIB CostX]

Hi there,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi tehyenkee,

Thank you for the updates.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Thiago,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi keirajanechaffey,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi,

Thank you for your post.

It may be the case that your antivirus needs to be completely uninstalled. In the meantime, in order to help us identify and narrow down where the problem is with a student installation of v6.9, please provide us with the log files which is in path: C:\ProgramData\Exactal\Logs – be aware this is a hidden path but they can also get to it via their Windows start button => RIB =>  iTWO costX => Shortcut to Logs.

Hope this helps!

Regards,

iTWO costX Forum Admin

• This reply was modified 3 years, 8 months ago by RIB CostX.

[RIB CostX]

Hi Akheli,

Thank you for your post.

Regarding your request, please follow the steps below:

1. Make sure windows update is up to date, do not skip any updates;

2. Update your graphic card driver;

3. Restart your PC;

4. Run CostX, click on File -> Options -> Drawing
– change Graphic Drives to Direc3D 9.0c
– untick Optimize Images checkbox
– click Update to save the changes.

5. Close and Re-open CostX.

Hope this helps!

 

Kind Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi yinachen,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,

iTWO costX Forum Admin

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