[RIB CostX]

Please refer to our Student FAQs here for the solution to your error message.

Student FAQ

Regards,

iTWO costX Forum Admin

[RIB CostX]

By default, all licenses are set to expire on the 30th DEC for institutes based in the Southern hemisphere. The year of expiration is relative to the when you submitted the application.

For example, if you are based in the Southern hemisphere and you applied for a license in December 2023 or April 2024, in both cases your license will expire 30th DEC 2024. When your license has expired, you can simply reapply again at https://education.itwocostx.com/support/forum/educational-request/ assuming that you are still enrolled as a student.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Thanks for your email.
We’ve passed your issue onto our IT Support team and will get back to you shortly.

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Jazmyn,

Kindy please search “When I run RIB CostX® I get the error message “The following services that RIB CostX® requires are not running:”” in the student FAQ.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Alek,

It seems like you are using the device from the campus, please contact the campus IT administrator for assistance.

Regards,

iTWO costX Forum Admin

 

[RIB CostX]

Hi Akram,

An Educational term is classified as until 30th June for Northern Hemisphere students, or 31st December for Southern Hemisphere students. You may also find this reminder listed on top of the page of “apply for a license”.

Regards,

iTWO costX Forum Admin

 

[RIB CostX]

Hi JODIE,

Please refer to

 I installed iTWO costX® but I’m getting an error message: “Educational restriction failed (Requested non-educational, license requested is educational)”.

The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX® from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX® with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process. After that, it should be able to work for you.

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Ysrana,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Akram Helmy,

Thank you for your email. To gain a better understanding of your issue, could you send us a screenshot of  your issue?

Regards,
iTWO costX Forum Admin

[RIB CostX]

Dear Xiy0115,

Please refer to our Student FAQs on top for the solution to your error message.

Regards,

iTWO costX Forum Admin

 

[RIB CostX]

Hi Sorley,

Thanks for your email.
We’ve passed your issue onto our product consultant and will get back to you shortly .

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Varish,

Kindly please read the FAQ –  When I run iTWO costX® I get the error message “The following services that iTWO costX® requires are not running:”

Student FAQ

Thanks for your patience.

 

Regards,

iTWO costX Forum Admin

[RIB CostX]

Hi Huang,

The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

Hope this helps!

Regards,
iTWO costX Forum Admin

• This reply was modified 2 years, 3 months ago by RIB CostX.

[RIB CostX]

Hi cyho,

Thank you for your post.

We are consulting with the Support team about the issue and will get back to you soon.

Hope this helps!

Regards,
iTWO costX Forum Admin

[RIB CostX]

Hi Jaslan,

Can you send us the a screenshot of the issue?

Kind Regards,

iTWO costX Forum Admin

 

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