[RIB CostX]

Hi Ben,

Thanks for posting on the CostX Student Forum.

The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall CostX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

If you have further questions, please contact education@exactal.com.

Many thanks.

CostX Forum Admin

[RIB CostX]

Hi Ziya,

Thank you for posting on the student forum.

We would suggest you reach out to your lecturer about this issue.

Many thanks.

CostX Forum Admin

[RIB CostX]

Hi Sizhao,

Thanks for your enquiry on the student forum.

We have sent you an email directly to answer your query.

Many thanks.

CostX Forum Admin

[RIB CostX]

Hi Liang Kun,

Thank you for posting on the CostX Student Forum.

I will suggest you to uninstall CostX completely (without keeping database) and reinstall it.

For the reinstall, please apply for a new serial number at this link – https://education.itwocostx.com/support/forum/educational-request/ and then activate CostX with your new serial number.

If it is still not working, you need to uninstall CostX, uninstall antivirus and restart PC then reinstall CostX.

Many thanks.

CostX Forum Admin

[RIB CostX]

Hi there,

Thank you for posting on the CostX Student Forum.

Based on the error message it seems you may not have admin privileges to install CostX on your laptop.

Please check with your IT team to check if they have an admin account. If you are not an admin customer, you will need to be added as an administrator on your laptop, or your IT team can install for you using their admin privileges.

Please contact education@exactal.com if you still encounter this issue.

Thanks.

CostX Forum Admin

[RIB CostX]

Hi Joel,

Thank you for posting on the student forum.

You can export a building with all the drawings files included. CostX doesn’t do the drawing process, therefore, CostX cannot combine multiple PDFs into a multi-page PDF file.

If you have further queries, please feel free to contact education@exactal.com for support.

CostX Forum Admin

[RIB CostX]

Hi Ziya,

Thank you for posting on the Student Forum.

EXFs aren’t drawings, they’re CostX format files.

They need to be imported through the ‘Import’ option on the menu.

Please contact education@exactal.com if you have further queries.

CostX Forum Admin

[RIB CostX]

Hi there,

Thank you for posting on the forum.

Please contact education@exactal.com, and state which country you are located in, and they will be able to assist you.

CostX Forum Admin

[RIB CostX]

Hi Opeyemi,

Thank you for posting on the CostX Student Forum.

There are absolutely no issues if you do not install CostX before the expiry date; by default, licenses for students studying in universities in the Northern hemisphere will expire on 30-Jun of each year and 31-Dec for Southern hemisphere students.

Thus, even though your license will expire by default, you can still apply for another serial number anytime before or after the expiry date.

I hope that helps. Please contact education@exactal.com if you have further queries.

CostX Forum Admin

[RIB CostX]

Hi there,

Thanks for posting on the CostX Student Forum.

To assist you, we may need more information. Please kindly email education@exactal.com with your inquiry (including a screenshot of the issue you faced) and we’ll be able to assist.

Many thanks.

CostX Forum Admin

[RIB CostX]

Hi Dale,

Thank you for posting on the CostX Student Forum.

Unfortunately, if you are inquiring about the multiple drawings/workbooks being open at once in a tab, this is one of the restrictions placed on the CostX Educational Version if multiple tabs aren’t opening for the user.

Should you have any queries, please do not hesitate to contact us.

CostX Forum Admin

[RIB CostX]

Hi Dale,

Thank you for posting on the CostX Student Forum.

If you click on an empty row then drag down with the mouse, then use the right click Insert Row(s), it will insert a number of rows.

Should you have further queries, please contact education@exactal.com directly and we’ll assist you ASAP.

Many thanks.

CostX Forum Admin

[RIB CostX]

Dear Student,

Thank you for posting on the CostX Student Forum.

Please note that you should measure it as a length rather than an area.

Thank you for your attention.

CostX Forum Admin

[RIB CostX]

Hi Dale,

Thank you for posting on the CostX Student Forum.

We don’t have such feature in the current version of CostX. You can find the shortcut key by clicking F1 in CostX and search for shortcut keys. However, you don’t have the ability to change/customise them.

Many thanks and we hope this answers your question.

CostX Forum Admin

[RIB CostX]

Hi Krystal,

Thank you for posting on the student forum.

Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

Should you have further questions, please contact education@exactal.com for further assistance.

Many thanks.

CostX Forum Admin

 

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