Student license entered, says requesting non-educational licence

[Ben Wilkinson]

Hi Everyone,

Just downloaded CostX and trying to activate my account, when I go to click activate after entering all of my info as per the instructions presented in the email I get presented with a pop up box reading

“Activiation failed: Educational restriction failed (Requested non-educational, licence requested is educational.
Serial Number: ####-####-####-####”

How do i make my around this issue as as I’m at a bit of a dead end on how I get around this

 

Cheers,

Ben

[RIB CostX]

Hi Ben,

Thanks for posting on the CostX Student Forum.

The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall CostX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

If you have further questions, please contact education@exactal.com.

Many thanks.

CostX Forum Admin

[Author]

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