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‹ Activation & Licensing Student license entered, says requesting non-educational licence

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    • #1544
      Ben Wilkinson
      Participant

      Hi Everyone,

      Just downloaded CostX and trying to activate my account, when I go to click activate after entering all of my info as per the instructions presented in the email I get presented with a pop up box reading

      “Activiation failed: Educational restriction failed (Requested non-educational, licence requested is educational.
      Serial Number: ####-####-####-####”

      How do i make my around this issue as as I’m at a bit of a dead end on how I get around this

       

      Cheers,

      Ben

    • #1545
      RIB CostX
      Moderator

      Hi Ben,

      Thanks for posting on the CostX Student Forum.

      The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall CostX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

      If you have further questions, please contact education@exactal.com.

      Many thanks.

      CostX Forum Admin

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