RIB CostX - Educational Program | Topic: Eerror on starting the software

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This topic has 1 reply, 2 voices, and was last updated 4 years, 3 months ago by RIB CostX.

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- 14 Jan 2020 at 10:49 pm (GMT+0000+0) #1509
  
  yli683
  Participant
  
  Hi,
  
  I have installed Cost X 6.6 on my laptop, however, when i intend to start the software the error message shown below comes up. Pls, tell me the procedure to deal with this issue. Much appreciate your help asap!
  
  Regards,
  
  Krystal
- 15 Jan 2020 at 1:40 am (GMT+0000+0) #1510
  
  RIB CostX
  Moderator
  
  Hi Krystal,
  
  Thank you for posting on the student forum.
  
  Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.
  
  Should you have further questions, please contact education@exactal.com for further assistance.
  
  Many thanks.
  
  CostX Forum Admin
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