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Activation & Licensing Eerror on starting the software

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    • #1509
      yli683
      Participant

       

      Hi,

      I have installed Cost X 6.6 on my laptop, however, when i intend to start the software the error message shown below comes up. Pls, tell me the procedure to deal with this issue. Much appreciate your help asap!

      Regards,

      Krystal

       

      error: unable to connect to the CostX Database

    • #1510
      RIB CostX
      Moderator

      Hi Krystal,

      Thank you for posting on the student forum.

      Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

      Should you have further questions, please contact education@exactal.com for further assistance.

      Many thanks.

      CostX Forum Admin

       

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