iTWO costX Education



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Viewing 15 posts - 106 through 120 (of 304 total)
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  • Author
    Posts
  • 14 Sep 2021 at 9:59 am (GMT+0000+0) in reply to: Serial number #3162
    RIB CostX
    Moderator

    Hi Hussein,

    I have added an activation to your licence so you should be able to use it now.

    Regards,

    iTWO costX Student Forum Admin

    14 Sep 2021 at 9:46 am (GMT+0000+0) in reply to: Serial number #3160
    RIB CostX
    Moderator

    Hi Hussein,

    Please can you confirm your serial number.

    Regards,

    iTWO costX Student Forum Admin

    14 Sep 2021 at 9:41 am (GMT+0000+0) in reply to: The CostX cannot be open #3159
    RIB CostX
    Moderator

    Hi,

    You may have a previous licence on the software that it is reading. Please can you follow the steps listed above and try to activate your current licence.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    14 Sep 2021 at 3:40 am (GMT+0000+0) in reply to: Can I re-activate my costx on a new computer? #3138
    RIB CostX
    Moderator

    Hi David,

    Thank you for your reply.

    Per our record, we’ve replied to your email on 8th September. Please check your inbox and spam folder from your academic address.

    Also, your current license remains one more reactivation, which hasn’t been expired. Hence, that’s the reason why you’re unable to apply for a new license from https://education.itwocostx.com/verification/. You can simply re-activate your current license on your new computer.

    Hope this helps.

    Regards,

    iTWO costX Forum Admin

    13 Sep 2021 at 11:10 am (GMT+0000+0) in reply to: Can I re-activate my costx on a new computer? #3121
    RIB CostX
    Moderator

    Hi David,

    Thank you for contacting us.

    Per our record, your licence has one reactivation remaining so you should be able to activate it on your new computer.

    Could you please try it again?

    Regards,

    iTWO costX Forum Admin

    • This reply was modified 3 years, 3 months ago by RIB CostX.
    8 Sep 2021 at 1:09 am (GMT+0000+0) in reply to: loading drawings – not responding #3060
    RIB CostX
    Moderator

    Hi Simmszhang,

    Thank you for your post.

    Could you please provide a screenshot so that we can investigate your issue?

    Thank you!

    Regards,

    iTWO costX Student Forum Admin

    8 Sep 2021 at 1:07 am (GMT+0000+0) in reply to: you do not have permission to import the data in this EXF #3059
    RIB CostX
    Moderator

    Hi Delvin,

    Thank you for your post.

    We’ve passed your issue onto our IT Support team, and they’ll contact you shortly.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    3 Sep 2021 at 1:29 am (GMT+0000+0) in reply to: Need an another series number to re-active my CostX #3002
    RIB CostX
    Moderator

    Hi there,

    We’ve received your email enquiry, and please find the reply from your inbox.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    27 Aug 2021 at 1:10 am (GMT+0000+0) in reply to: The database is not available for two days #2921
    RIB CostX
    Moderator

    Hi there,

    Thank you for your post.

    We’ve passed your issue onto our IT Support team and will get back to you shortly.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    26 Aug 2021 at 11:58 pm (GMT+0000+0) in reply to: Uninstalled iTWO costX in another lanaguage #2920
    RIB CostX
    Moderator

    Hi Xuan,

    Thank you for your post.

    We’ve passed your issue onto our IT Support team and will get back to you shortly!

    Thank you.

    Regards,

    iTWO costX Student Forum Admin

    26 Aug 2021 at 3:44 am (GMT+0000+0) in reply to: Serial Number expried #2903
    RIB CostX
    Moderator

    Hi Xuan,

    Thank you for your post.

    Per your request, please you could email your current serial number to education@rib-software.com, which can help us investigate your situation.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    25 Aug 2021 at 1:34 am (GMT+0000+0) in reply to: Install iTWO costX 6.9 – 1557 Error #2888
    RIB CostX
    Moderator

    Hi Ashley,

    Thank you for your message. We’ve passed your issue onto our IT Support Team and will get back to you shortly.

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    23 Aug 2021 at 4:52 am (GMT+0000+0) in reply to: Educational Restriction Failed #2854
    RIB CostX
    Moderator

    Hi James,

    Thank you for your post.

    This error  is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

    Please you could refer to our Student FAQ as it will help to answer some of your questions. https://education.itwocostx.com/support/forum/student-faq/

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    23 Aug 2021 at 4:51 am (GMT+0000+0) in reply to: Educational Restriction Failed #2853
    RIB CostX
    Moderator

    Hi James,

    Thank you for your post.

    This error  is most commonly due to an installation error where you may have run the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall iTWO costX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then reinstall iTWO costX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

    Please you could refer to our Student FAQ as it will help to answer some of your questions. https://education.itwocostx.com/support/forum/student-faq/

    Hope this helps!

    Regards,

    iTWO costX Student Forum Admin

    19 Aug 2021 at 3:45 am (GMT+0000+0) in reply to: Unable to Connect to iTWO costx server #2822
    RIB CostX
    Moderator

    Hi James,

    Thank you for your post.

    Please make sure you run your Educational licence in Standalone mode (click Windows button -> run CostX using CostX (Standalone) shortcut.) Then it should resolve your issue.

    Hope this helps!

    Regards,

    iTWO csotX Student Forum Admin

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    Posts
Viewing 15 posts - 106 through 120 (of 304 total)
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