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Activation & Licensing Unsuccessful re-installation

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    • #1284
      wiebitte
      Participant

      Morning,

      Two days ago I found that I could not enter rate when I was making an exercise in terms of workbook, so I thought the system was unstable on my lab and a re-installation might help.

      However, I found that I couldn’t install the Edu-license code couldn’t activate the exe for a second time. So I wrote a mail via my student mail address and I havn’t got a reply yet.

      Would you please help me out?

      Thanks in advance

       

       

       

       

       

       

    • #1285
      RIB CostX
      Moderator

      Hi Wiebitte,

      Thanks for your post. We emailed you directly, however, didn’t hear back from you. Can you please let me know the academic email address you applied with and we will ensure that it is approved.

      Hope this helps!

      Regards,

      CostX Forum Admin

    • #1287
      RIB CostX
      Moderator

      Hi Wiebitte,

      Your application has just been approved. Please check your spam / junk inbox in case it landed there.

      Hope this was helpful.

      Regards,

      CostX Forum Admin

      • This reply was modified 5 years, 10 months ago by RIB CostX.
      • #1290
        wiebitte
        Participant

        Hallo Admin,

        it seems that one internal error occurs during the installation, would you kindly have a check, please.

        Thanks in advance.

        Wiebitte

        Internal error

        • #1292
          RIB CostX
          Moderator

          Hi Wiebitte,

          The internal error haspdinst_64.exe if for a Portable dongle and doesn’t apply for Educational version. It is safe to ignore this error as it will not be affect the running of the Educational version.

          Hope this was helpful.

          Regards,

          CostX Forum Admin

          • #1298
            wiebitte
            Participant

            Hi Administrator,

            thank you for your feedback. I don’t need to worry about this anymore.

            Thanks again.

    • #1289
      wiebitte
      Participant

      Hi Admin,

      I just checked my mailbox and found the mail, I can continue my exercise again.

      Thank you for your kind help.

      Cheers

      Wiebitte

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