Unable to open (CostX Database is not running)

[Pangxiyue]

It can still be opened after I installed. But now I fail to open it & it pop out this message, saying CostX Database is not running.

 

I tried to open my Services windows & select “Start” to “CostX Database”, then it shows this

 

Then I restart “CostX Auth”, “CostX Core” & start “CostX Database” in Task Manager, but it still unable to start.

 

So in this case shall I follow the step as shown in Student FAQ:

“If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that iTWO costX® is a malware. In this case, you will need to either add the RIB program folder to the AV exclusions list, disable the AV scan and run iTWO costX® installer again to repair iTWO costX® services.”

If yes, Is the RIB program folder means Exactal folder?

[RIB CostX]

Hi Pangxiyue,

Thanks for your post.

Yes, typically it should be in C:\Program Files\Exactal

Hope this helps!

Regards,

iTWO costX Forum Admin

[adip89]

Hi Pangiyue and Admin,

I am having the same issue, even though i added “Exactal” to the exclusion list, I database issue is not solved.

Can you please advise if yours is running fine? @ Pangxiyue? I got the screen below:

 

[rchaudhri]

Hi,

I’ve followed the steps exactly as the above remedy and the pop up still comes up for me. I ran repair and disabled AV.

HELP!

 

[RIB CostX]

Hi Pangxiyue,

Thank you for your post.

Please can you send the logs from the Event Viewer so that we can help you further.

Regards,

iTWO costX Forum Admin

[Ye Fan]

I came across the same way! Is there any other way to solve it？I tried both methods and still can t run the database. Show error 1503

[RIB CostX]

Hi YeFan,

Thanks for your post.
We’ve passed your issue onto our IT Support team and will get back to you shortly.

Thanks for your patience.

Regards,

iTWO costX Forum Admin

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