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‹ › Activation & Licensing › Re-activation License

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    • 24 May 2021 at 9:20 am (GMT+0000+0) #1876
      georgepurvis
      Participant

      Good Morning

      I have tried to activate my CostX license for the first time use and have received the – “Activation Failed: License cannot be re-activated, please contact your distributor.”

      This occurred when i first installed and put in the given license, I then requested a new license and it has occurred again.

      If you need any further information feel free to let me know and i will be happy to provide.

      All the best

    • 25 May 2021 at 4:38 am (GMT+0000+0) #1877
      RIB CostX
      Moderator

      Hi georgepurvis,

      Thank you for your post.

      Regarding your issue, you could please uninstall iTWO costX completely (without keeping the database) then try a fresh reinstall and activate it by a new serial number. To obtain a new license, please apply with your academic email through this link: https://education.itwocostx.com/support/forum/educational-request/

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

      • This reply was modified 3 years, 9 months ago by RIB CostX.
    • 27 May 2021 at 11:57 am (GMT+0000+0) #1879
      georgepurvis
      Participant

      Thank you for this. I have followed the steps and attempted to activate the new license after un-installing. Now I am getting an error of “Unable to contact activation server. Please ensure your computer is connect to the Internet.”

      I am connected to the internet, I also attempted to manually activate the license, however, when doing this I received the same error as before stating that i am unable to reactivate the license.

      If you would be able to advice on the process of licensing this it would be greatly appreciated.

       

      THanks

       

      George

    • 31 May 2021 at 4:23 am (GMT+0000+0) #1909
      RIB CostX
      Moderator

      Hi George,

      Thank you for the update.

      We’ve passed your issue onto our IT support team, and they’ll contact you shortly.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

    • 25 Jun 2021 at 5:58 am (GMT+0000+0) #1943
      kaleh
      Participant

      hello,

      I ve just got my student license at 21.06.2021 ,but it expires 31.06.2021..just 10 days.it is not enough to study my project.I would like to extend my license .What should i do?Thanks

      • 29 Jun 2021 at 1:17 am (GMT+0000+0) #1946
        RIB CostX
        Moderator

        Hi Kaleh,

        Thanks for your post.

        Per your lecturer’s advice, we’ve extended your license.

        Hope this helps.

        Regards,

        iTWO costX Forum Admin

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