RIB CostX - Educational Program | Topic: Re-activation issue

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Tagged: activation, re-activation

This topic has 1 reply, 1 voice, and was last updated 1 year, 5 months ago by Jaque1210.

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- 20 Jul 2023 at 2:47 am (GMT+0000+0) #12019
  
  Jaque1210
  Participant
  
  Hi Team costX,
  
  For some reason I am unable to start new topic under “Activation & Licensing”, so I post in here.
  
  I recently switch to a new computer and I reinstalled costX on it.
  However, a message of “Activation failed:License cannot be re-activated, please contact your distrubutor.
  Serial Number:498E-****-****-****”
  
  I have tried to applied agina and it did not work, as it says
  
  “Your email address is already registered to an active educational license so you cannot apply again until after it expires. Please check your inbox for details of your existing license, or contact us at education@rib-software.com if you cannot find your license information.”
  
  Best Regards
  Jaque Tseng
  20.07.2023
- 21 Jul 2023 at 10:20 am (GMT+0000+0) #12047
  
  Jaque1210
  Participant
  
  After receiving help from the costX team, the issue is now resolved.
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