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General Discussion Issues Zooming in and Out of a Drawing

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    • #1478

      When I zoom in and out I get multiple copies of a drawing sheet in multiple sizes.  I have tried uninstalling and reinstalling the software and it still happens.

    • #1479

      Hi Kristie,

       

      Thank you for your post.

       

      Please see below solutions:

       

      1. Make sure Windows Updates is up to date and restart machine after installation;
      2. Try to upgrade graphic card driver;
      3. In CostX, click CostX logo -> CostX Options -> Drawing -> Change Graphics Drivers setting to Direct3d 9.0c and restart CostX.

       

      Hope this Helps!

       

      Regards,

       

      CostX Forum Admin

       

    • #1485

      Hello Kristie,

      Thank you for your enquiry.

      There may be occasions whereby you see multiple drawings appear in the drawing windows as shown in the screen shot below.

      1) Click the CostX start button => CostX Options
      2) Click Drawings (in the left-hand panel)
      3) In the drop down for Graphics Drivers, change this from OpenGL 2.0 to Direct3D and click OK

      4) Restart CostX and log back into your building.

      Resolution: There may be times where the OpenGL driver may require to be upgraded to a newer version and changing this to use a different driver should resolve the issue.

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