Costx closed suddenly

[ytyip]

Good Day,

I am using a windows computer that is less than 1 year old. I now have downloaded a second CostX program on my computer and both have had the same problem. After using the program for about 5 minutes the whole program closes. No error message is shown when this happens. I need to use this program for multiple classes that I am in and it is extremely frustrating that this keeps happening .

[RIB CostX]

Hey there,

Thank you for your post.
We emailed you directly, please check your email associated with your account.

Hope this helps!

Regards,

iTWO costX Forum Admin

[S3874033]

Hi, the same thing is happening to me, can you please email me the solution as well?

[RIB CostX]

Hi S3874033,

Thank you for your post.

We believe this problem to be with a recent windows update – Microsoft has not yet released a patch for it, but please can you try the following steps which we think should resolve the problem.

1. Download http://download.techweb.rib-international.com/release/extras/Sentinel_LDK_Run-time_cmd_line.zip
2. Unzip the file to a temporary location C:\temp
3. Run Command Prompt by typing “cmd” into the windows search box and clicking “Command Prompt”
4. At the command prompt, type the following C:\temp\Sentinel_LDK_Run-time_cmd_line\haspdinst.exe -install
5. Click to allow the program to make changes to your computer and install.
6. When it has successfully installed, restart your machine.

Now you should hopefully be able to Install iTWO costX as normal without the bluescreen.

If the above still not work, could you please try changing the graphics driver setting? You can do this within iTWO costX by clicking: File -> Options -> Drawings and changing Graphics Drivers setting from OpenGL to Direct3D. If you could then click OK and restart the software, this should fix the issue.

Hope this helps!

Regards,

iTWO costX Forum Admin

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