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‹ › Activation & Licensing › Activation & Licensing

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    • 30 Oct 2018 at 3:23 pm (GMT+0000+0) #1360
      diarmuidos
      Participant

      I have tried to activate my educational membership. I’ve entered my college, my name and the serial code. When I  press the activate button it doesn’t work. I tried to do it manually but that didn’t work either.

      When I set it up I chose the educational option before I finished downloading.

      An error message comes up showing activation failed: Educational restriction failed(Requested non- educational, licence requested is educational. Serial number xxx xxx xxx xxx

       

    • 31 Oct 2018 at 1:45 am (GMT+0000+0) #1361
      RIB CostX
      Moderator

      Hi,

       

      Thank you for your post.

       

      The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall CostX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.

      Hope this Helps!

       

      Regards,

       

      CostX Forum Admin

      • This reply was modified 6 years, 4 months ago by RIB CostX.
    • 30 Jan 2019 at 9:12 am (GMT+0000+0) #1386
      c15531307@mydit.ie
      Participant

      costx educational version sign in

    • 30 Jan 2019 at 9:17 am (GMT+0000+0) #1387
      c15531307@mydit.ie
      Participant

    • 30 Jan 2019 at 9:18 am (GMT+0000+0) #1388
      c15531307@mydit.ie
      Participant

    • 30 Jan 2019 at 9:18 am (GMT+0000+0) #1389
      RIB CostX
      Moderator

      Hi,

       

      Thank you for your post.

       

      You need to choose “CostX”

       

      Hope this Helps!

       

      Regards,

       

      CostX Forum Admin

    • 10 Mar 2019 at 3:41 pm (GMT+0000+0) #1397
      Rob022
      Participant

      I am facing activation problem even after I installed a stand alone version. Please help

    • 11 Mar 2019 at 2:59 am (GMT+0000+0) #1398
      RIB CostX
      Moderator

      Hi,

       

      Thank you for your post.

       

      We wonder if you can post the screenshot on the forum?

       

      Regards,

       

      CostX Forum Admin

    • 11 Mar 2019 at 10:40 am (GMT+0000+0) #1399
      Rob022
      Participant

    • 12 Mar 2019 at 1:23 am (GMT+0000+0) #1400
      RIB CostX
      Moderator

      Hi,

       

      Thank you for your post.

       

      An educational serial can only ever be activated once, on one computer. Simply apply for a new serial at the following link here then run CostX® again with your new serial.

       

      You can apply for a new one on this web: https://education.itwocostx.com/support/forum/educational-request/

       

      Regards,

       

      CostX Forum Admin

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