Hi,
Thank you for your post.
It may be the case that your antivirus needs to be completely uninstalled. In the meantime, in order to help us identify and narrow down where the problem is with a student installation of v6.9, please provide us with the log files which is in path: C:\ProgramData\Exactal\Logs – be aware this is a hidden path but they can also get to it via their Windows start button => RIB => iTWO costX => Shortcut to Logs.
Hope this helps!
Regards,
iTWO costX Forum Admin
