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Activation & Licensing unable to connect Cost X service Reply To: unable to connect Cost X service

#1592

Hi Charlotte,

Primarily, there are two common reasons for this error. Firstly, you should check if the CostX Database service is running. Open your Services windows and scroll down to “CostX Database” and check the Status. If it is not running, right click and select “Start”. If you have done this and still get the unable to connect to the database error, then this may be due to a firewall or antivirus software assuming that CostX is a malware. In this case, you will need to either add the Exactal program folder to the AV exclusions list of disable the AV scan and run CostX installer again to repair CostX services.

To gain a better understanding of your issue, could you check and advise if there are any security applications that would be blocking access to remove the files when uninstalling?

Alternatively, can you send us (education@exactal.com) the event log details for review to get an idea of what could be causing the issue?

Thank you in advance.

CostX Forum Admin