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‹ › General Discussion › Activation Failed

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    • 21 Jan 2021 at 9:48 pm (GMT+0000+0) #1783
      BStephens
      Participant

      Good Evening,

      I had an issue when I initially downloaded this software for my course – it saved to an external hard drive which ran out of space. I tried to uninstall the programme, redownload and install it but all I get is this error message:

      What can I do to get this working? The course starts next week.

      Many thanks,

      Ben

    • 3 Feb 2021 at 6:20 am (GMT+0000+0) #1790
      RIB CostX
      Moderator

      Hi Ben,

      Thank you for your post.

      Please note that an educational serial can only ever be activated once, on one computer.

      To obtain a new serial no., simply apply at the following link with your academic email – https://education.itwocostx.com/support/forum/educational-request/ – then run CostX again with your new serial.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

    • 26 Jul 2021 at 3:11 am (GMT+0000+0) #2354
      ian_wy
      Participant

      How could I reactivate my email with same academic email since the email address I applied for before cannot apply for a new serial number.

    • 26 Jul 2021 at 3:12 am (GMT+0000+0) #2355
      ian_wy
      Participant

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