RIB CostX - Educational Program | Topic: Student license entered, says requesting non-educational licence

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Tagged: Educational restriction

This topic has 1 reply, 2 voices, and was last updated 4 years, 8 months ago by RIB CostX.

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- 30 Mar 2020 at 4:00 am (GMT+0000+0) #1544
  
  Ben Wilkinson
  Participant
  
  Hi Everyone,
  
  Just downloaded CostX and trying to activate my account, when I go to click activate after entering all of my info as per the instructions presented in the email I get presented with a pop up box reading
  
  “Activiation failed: Educational restriction failed (Requested non-educational, licence requested is educational.
  Serial Number: ####-####-####-####”
  
  How do i make my around this issue as as I’m at a bit of a dead end on how I get around this
  
  Cheers,
  
  Ben
- 30 Mar 2020 at 7:15 am (GMT+0000+0) #1545
  
  RIB CostX
  Moderator
  
  Hi Ben,
  
  Thanks for posting on the CostX Student Forum.
  
  The error prompt “Educational restriction failed (Requested non-educational, license requested is educational)” is most commonly due to an installation error where you may have ran the “Network” option instead of “Standalone / Educational (Run with a local standalone database)”. Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database. Then apply for a new serial. Finally reinstall CostX with the “Standalone / Educational (Run with a local standalone database)” option, which appears during the installation process.
  
  If you have further questions, please contact education@exactal.com.
  
  Many thanks.
  
  CostX Forum Admin
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