iTWO costX Education

Hi EyeOfAdi,

An educational CostX licence can only ever be activated once, on one computer. As you’ve tried to uninstall and reinstall again, you’ll need to get a new serial number.

Firstly, completely uninstall CostX from your current computer, including selecting ‘No’ when asked if you wish to keep the database.

Then, please apply for a new licence at the following link: http://techweb.exactal.com/resources/educational_request.php

Once installation is complete, you should be able to use your new licence with no issues.

Hope this helps!

Regards,

CostX Forum Admin

Hello,

My name is Elena and I study at University of Portsmouth where we use Costx versión 6.5 .

I am experiencing problems with my laptop and I will need to do a formatting but as it says on the email, that we can only use this serial number once, I am waiting to get a new serial number just before I do the formatting of my laptop which I need to do ASAP.

As I read on your answer before, if I try to ask for a new serial number, it only allowes me to do it for 6.6 onwards but I need 6.5 because this is the one university asked me for because is the licence they have.

My actual serial number is: ECF5-1392-8482-E399

Expiry Date: 30 June 2019

My academic email address is Up918729@myport.ac.uk

Thanks so much in advance, I really hope you could help me.