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‹ › Activation & Licensing › Obtained educational licensing – not starting new project

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    • 3 Apr 2018 at 6:07 am (GMT+0000+0) #1274
      Dasch
      Participant

      I am a student that has obtained the required educational licensing for the exactal product – costx, yet when starting a new building – there is no option of selecting default. This prohibits the use of progressing further and renders the rest of the software useless, as I’m unable to access its primary functions (i.e workbook).

      It is imperative this issue be resolved as soon as possible as it is hindering my progress at uni, this software being a primary component of the units for this semester.

    • 5 Apr 2018 at 6:51 pm (GMT+0000+0) #1277
      Roryt17
      Participant

      Hi did you get a solution to this as i am experiencing the same issue ?

    • 6 Apr 2018 at 7:21 am (GMT+0000+0) #1279
      RIB CostX
      Moderator

      Hi Dasch & Roryt17,

      Apologies for the late response. We’ve just switched forum styles so having some issues with notifications.

      Can we confirm- is it not allowing you to select a default building or a default project?

      In CostX Educational, you can create up to four buildings, however you can’t create or delete a project- you must use the default project.

      If it is possible to attach a screenshot then please do so as that will assist with helping us to solve the issue.

      Thanks!

      Regards,

      CostX Forum Admin

      • 6 Apr 2018 at 9:45 am (GMT+0000+0) #1281
        Roryt17
        Participant

        its not allowing me to select a default project

         

    • 9 Apr 2018 at 4:56 am (GMT+0000+0) #1282
      RIB CostX
      Moderator

      Hi Roryt17,

      Thanks for your post. Could you please first uninstall your copy of CostX, and select ‘No’ when asked if you want to keep the database. Then, please apply for a new licence at this link https://education.itwocostx.com/support/forum/educational-request/. Please email education@exactal.com as soon as you do so we can expedite your request.

      When downloading the new version, could you please document the process? If you again cannot see a default project when starting, the process being documented will help us to see where the issue could be occuring in the installation process.

      Hope this helps!

      Regards,

      CostX Forum Admin

      • This reply was modified 6 years, 8 months ago by RIB CostX.
    • 26 Oct 2020 at 9:55 pm (GMT+0000+0) #1732
      murph449
      Participant

      Hi,

      This is also happening me. It will not let me choose the default option when i first open CostX. Also, When I attempt to select ‘New Project’, an error message appears stating ‘This operation cannot be performed in an educational version of this product’.

      Thanks,

      Michael

    • 27 Oct 2020 at 3:03 am (GMT+0000+0) #1733
      RIB CostX
      Moderator

      Hi Michael,

      Thanks for posting on the student forum.

      Indeed, new projects cannot be created in the Educational version. Only the default project can be used and is in the database at installation.

      iTWO costX Forum Admin

    • 27 Oct 2020 at 2:13 pm (GMT+0000+0) #1734
      murph449
      Participant

      Hi,

      How do i proceed on doing that? I also want to make you aware, when I attempt to select default project in when opening a new building, The option doesn’t appear.

    • 28 Oct 2020 at 6:24 am (GMT+0000+0) #1735
      RIB CostX
      Moderator

      Hi Michael,

      Thanks for posting on the forum.

      We will be contacting you via email shortly with the advice.

      iTWO costX Forum Admin

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