RIB CostX - Educational Program | Topic: License is still valid and CostX cannot be open

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This topic has 5 replies, 3 voices, and was last updated 3 years, 2 months ago by RIB CostX.

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- 21 Sep 2021 at 10:33 am (GMT+0000+0) #3289
  
  Cally011
  Participant
  
  Hi,
  
  I am having a similar situation with my educational license which expires until the 31st of December 2021, and I am getting the same message as seen below:
  
  Can you please tell me how to fix this issue?
  
  Thanks
  
  Luciano
- 21 Sep 2021 at 11:13 pm (GMT+0000+0) #3294
  
  RIB CostX
  Moderator
  
  Hi Luciano,
  
  Per your issue, you could follow the steps it showed and please make sure you’ve completely uninstalled your previous version without keeping any database.
  
  Hope this helps!
  
  Regards,
  
  iTWO costX Student Forum Admin
- 22 Sep 2021 at 12:18 pm (GMT+0000+0) #3300
  
  Cally011
  Participant
  
  Should I use the same serial number?
- 23 Sep 2021 at 3:49 am (GMT+0000+0) #3308
  
  RIB CostX
  Moderator
  
  Hi Luciano,
  
  Yes, please use the same serial number.
  
  Regards,
  
  iTWO costX Student Forum Admin
- 6 Oct 2021 at 12:02 am (GMT+0000+0) #3519
  
  hennamala
  Participant
  
  Hi, I am having the same issue as Luciano. I have tried following the steps but I still can’t download it. What else can I do?
  
  Thanks
- 6 Oct 2021 at 12:18 am (GMT+0000+0) #3520
  
  RIB CostX
  Moderator
  
  Hi Henna,
  
  Thanks for your post.
  
  Please could you email your serial number to education@rib-software.com so that we can investigate your issue?
  
  Hope this helps!
  
  Regards,
  
  iTWO costX Student Forum Admin
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