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This topic has 3 replies, 2 voices, and was last updated 3 years, 7 months ago by RIB CostX.

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- 10 Mar 2021 at 11:56 pm (GMT+0000+0) #1815
  
  Cindyyuan
  Participant
  
  Hey, i was trying to install the costx 6.9 version, but this error popped up and im not sure of what to do…
- 11 Mar 2021 at 12:25 am (GMT+0000+0) #1816
  
  RIB CostX
  Moderator
  
  Hi Cindyyuan,
  
  Thank you for your post. Please could you try the following:
  
  1) Ensure all Microsoft Updates have been installed.
  
  2) Any antivirus installed (other than Microsoft Defender) may need to be stopped or removed (if free).
  
  3) Use the right click on the installer file and use “Run as Administrator” for the install.
  
  If the above still doesn’t work, and you are still encountering this database cluster issue, you need to ensure that you delete the Exactal folder from C:\ProgramData\Exactal (the programdata directory is hidden by default).
  
  Once deleted, empty the recycle bin, then proceed with the new installation.
  
  If you don’t delete the Exactal folder, the old database will still be there.
  
  Hope this finally resolves your issue!
  
  Regards,
  
  iTWO costX Forum Admin
- 11 Mar 2021 at 2:32 am (GMT+0000+0) #1819
  
  Cindyyuan
  Participant
  
  Hey there! i followed all the steps but its still not working….
- 11 Mar 2021 at 5:48 am (GMT+0000+0) #1820
  
  RIB CostX
  Moderator
  
  Hi Cindyyuan,
  
  Thank you for your post.
  
  We are consulting with the Support team about the issue and will get back to you soon.
  
  Hope this helps!
  
  Regards,
  
  iTWO costX Forum Admin
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