Thanks for posting on the forum.
Please could you try the following:
1) Ensure all Microsoft Updates have been installed.
2) Any antivirus installed (other then Microsoft Defender) may need to be stopped or removed (if free).
3) Use the right click on the installer file and use “Run as Administrator” for the install.
Thank you, please contact firstname.lastname@example.org if you have further issues.
iTWO costX Forum Admin