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‹ › Activation & Licensing › Urgent – Educational Licence Expired

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    • 5 Jan 2021 at 12:31 am (GMT+0000+0) #1763
      Shadi1260
      Participant

      Hi,

      I was in the middle of my assignment when the educational licence got expired. I don’t have access to .exf file either as I didn’t export my work. for my second assignment, I need to continue working on the previous assignment. Could you please help with this? what do I need to do? how can I reactivate the previous licence or have access to .exf export file so I can use the new educational licence to continue working on my assignment? The semester will end in March 2021 and I need the educational licence to that time. I am very stressed about this issue.

      I appreciate your help.

      my email address is: sghoreis@deakin.edu.au

       

      Kind regards,

       

    • 5 Jan 2021 at 1:16 am (GMT+0000+0) #1765
      RIB CostX
      Moderator

      Hi Shadi,

      Thanks for your message. Apologies for the inconvenience. We do note the expiry date on the application form and also the activation email sent out, so generally what we recommend is that students export any work before the expiry date so they are able to apply for a new copy and continue working on their project.

      Considering your licence has already expired and it is too late for you to do this, we have extended your licence as a one-off to allow you to continue to work on your assignment.

      Hope this helps!

      Regards,

      iTWO costX Forum Admin

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